Featured Guests

Christopher Parsons, Founder and CEO, Knowledge Architecture

Webinar Summary

Over the last two years, Synthesis has evolved from a social intranet into an integrated knowledge, learning, and AI platform for AEC firms.

In this webinar, I shared the next phase of that evolution and demonstrated how new Synthesis LMS, AI, and integration capabilities are coming together to help firms put their knowledge to work.

We explored:

• How the Search Connector API enables firms and technology partners to build custom connectors and bring more firmwide knowledge into Synthesis

• How firms are using Synthesis Knowledge Agents across informational, creation-based, and process-based use cases

• How the Synthesis MCP Server connects Claude, ChatGPT, Copilot, and other compatible AI platforms to a firm’s knowledge and learning foundation in Synthesis

• How Assignments, Recommendations, and Notifications in Synthesis LMS will help firms deliver the right learning to the right people at the right time

• How SCORM support in Synthesis LMS will allow firms to centralize access to courses from learning-content partners and the course-authoring platforms they choose

• The emerging vision for the Synthesis Knowledge Marketplace, which will bring trusted industry expertise into a firm’s knowledge, learning, and AI ecosystem

This session is useful for current Synthesis clients, firms evaluating Synthesis, and AEC leaders responsible for knowledge management, learning and development, technology, AI, and digital transformation.

Enjoy!

Featured Guests

Nicole Rogers, Senior Principal and Director of Architecture
Graham Parker, Knowledge Manager

Webinar Summary

What changed when SMRT Architects & Engineers implemented Synthesis wasn't just the platform. It was the mindset.

After four intranet iterations spanning nearly two decades — from hand-coded HTML to ThoughtFarmer to SharePoint — SMRT, a 130-person integrated architecture and engineering firm based in Portland, Maine, made a different kind of commitment. They decided that internal work is real work, that their firm is a worthy client, and then treated their Synthesis implementation accordingly.

Nicole Rogers served not just as executive sponsor, but as principal in charge. Graham Parker, who had already proven the ROI of data-driven process improvement on the accounting side of the business, moved into a dedicated knowledge management role. A project number was created in Deltek. Hours were tracked on timesheets. The implementation got the same rigor and attention SMRT gives its external clients and the results showed.

That investment didn't end at go-live. Nicole has continued to drive adoption at the senior leadership level because SMRT understands that launching Synthesis is just the beginning, not the finish line. Meanwhile, Graham has expanded his work into AI, helping build the digital knowledge foundation that makes tools like Synthesis Knowledge Agents and AI Search valuable. 

Knowledge management can't be the ninth thing on somebody's to-do list in the AI era. SMRT's story is a case study in what happens when it isn't.

In this webinar, Nicole Rogers, Senior Principal and Director of Architecture, and Graham Parker, Knowledge Manager, share their firm's story — from the organizational shifts that unlocked knowledge management to a live look at where they're headed with AI and learning management.

We explore:

• How treating the Synthesis implementation like a real client project changed the outcome

• The change management and internal marketing work that drove adoption before, during, and after launch

• How Nicole's continued executive sponsorship keeps the platform alive and growing past go-live

• How and why Graham moved from the finance team to a dedicated knowledge management role 

• What it takes to build the digital knowledge foundation that enables AI agents to actually deliver value

• A live tour of CALVIN, SMRT's Synthesis platform, and a look at their early work with Synthesis Knowledge Agents and LMS

If your firm has struggled to give its knowledge management program real momentum, SMRT's story offers an honest, hard-won perspective on what it actually takes: the right investments in mindset, people, process, and culture — alongside the right technology.

Enjoy!

Featured Guests

Christopher Parsons, Founder and CEO, Knowledge Architecture

Webinar Summary

Knowledge agents are emerging as one of the most promising applications of AI for AEC firms—helping teams accelerate learning, scale expertise, and streamline workflows.

In this webinar, Christopher Parsons, Founder and CEO of Knowledge Architecture, will provide a live demonstration of Synthesis Knowledge Agents, showing how agents are created, refined, and deployed to solve real business problems.

Along the way, Christopher will share what we're learning from firms participating in the Synthesis Knowledge Agents private beta, highlighting the patterns and strategic insights emerging from early adoption.

We'll explore:

• A live demonstration of Synthesis Knowledge Agents, including how to create and refine agents from scratch

• Real-world examples spanning informational, creation-based, and process-based use cases

• The progression from informational AI assistants to workflow-transforming knowledge agents

• The common characteristics shared by firms making the fastest progress with knowledge agents

• How firms are capturing and structuring knowledge to power more capable agents

• Where knowledge agents are headed and what that means for AEC firms

This session offers a practical look at how knowledge agents are evolving and what early adopters are teaching us about the future of AI-enabled work in AEC firms.

Enjoy!

Featured Guests

Kristina Williams, Design Technology Director at Lionakis
Brandon Norton, Senior Multi-Media Manager at Fuscoe Engineering

Webinar Summary

As AEC firms rethink how knowledge and expertise are shared internally, learning is beginning to move beyond traditional training formats. Instead of relying solely on live sessions or long recordings, firms are increasingly designing learning experiences that are shorter, more flexible, on-demand or hybrid, and accessible in the flow of work.

This shift is being accelerated in the Knowledge Architecture community by Synthesis, a platform built for Modern Learning Organizations, that combines intranet knowledge, learning management systems, AI-powered search, and knowledge agents to enable employees to discover and apply expertise exactly when they need it.

In this webinar, Kristina Williams, Director of Design Technology at Lionakis, and Brandon Norton, Senior Multi-Media Manager at Fuscoe Engineering, shared how their firms are designing modern learning experiences that take advantage of this new paradigm.

Each presented a case study of a high-priority learning experience their firm is building or modernizing—experiences designed not only for formal learning, but also to support self-directed exploration, knowledge reuse, recall, and AI-powered discovery through Synthesis.

We explored:

• How firms are identifying high-value opportunities to modernize learning experiences

• How learning content is being structured for both human learning and AI-powered retrieval

• How on-demand courses and hybrid learning experiences are designed to support self-directed learning

• What early feedback firms are receiving from staff using these new formats

• Lessons learned from the first generation of modern learning experiments

• What these efforts may mean for the future of knowledge management, learning, and firmwide expertise development

Each speaker shared a 20-minute case study, followed by discussion and open Q&A.

This session offered a practical look at how firms are beginning to redesign learning experiences for a new era—one where knowledge, learning, AI search, and knowledge agents work together to help employees access the right expertise at the right time.

Enjoy!

Featured Guests

Hillary Thompson, Principal

Webinar Summary

As AI-powered search and learning tools become more capable, their effectiveness depends on something far more fundamental: the quality, structure, and completeness of a firm’s knowledge foundation.

Over the past year, MBH Architects has advanced a series of focused initiatives to strengthen how knowledge is captured, structured, and maintained across the firm. What began as a small proof of concept quickly expanded into a broader effort spanning marketing, studio-level practice knowledge, structured project data, and now firmwide learning.

In this webinar, Hillary Thompson, Principal at MBH Architects, shares how MBH is deliberately investing in its knowledge foundation to enable better AI outcomes, improve access to expertise, and create a continuous pipeline connecting project experience, institutional knowledge, and learning.

We explore:

• How MBH scoped and executed targeted knowledge capture initiatives to demonstrate early, measurable value

• How capturing practice knowledge, studio standards, and best practices is becoming essential groundwork for smarter retrieval and collaboration

• The role of structured project data in unlocking new possibilities for search, storytelling, and institutional insight

• How MBH is beginning to translate project experience and expertise into scalable learning through Synthesis LMS

• Practical strategies for communicating value, building momentum, and sustaining long-term knowledge management initiatives

This session offers a practical, behind-the-scenes look at how one firm is strengthening its knowledge infrastructure to ensure the right knowledge reaches the right person at the right time—and how that foundation is enabling the next generation of AI-powered knowledge and learning.

Enjoy!

Featured Guests

Christopher Parsons, Founder and CEO, Knowledge Architecture

Webinar Summary

Are you taking advantage of the data gold mine your AEC firm is sitting on? Is the institutional knowledge of your firm’s most valuable professionals available to others? Christopher Parsons of Knowledge Architecture shares 5 “We Gotta Try That!” examples of AEC firms applying an Intranet + AI Search solution to unlock the full value of their in-house knowledge:

• BWBR created a healthcare upskilling series with 18 learning modules, best practice guides, and expert-curated content. AI search makes it all accessible to new hires so they can quickly get answers to their questions.

• Turner Fleischer combined structured standards, #TechTalk videos, a searchable eTutor library, and an internal learning academy to build a robust KM foundation. AI search delivers just-in-time answers that support technology adoption at scale.

• Boulder Associates uses expert interviews to capture knowledge, such as seismic compliance strategies and Bluebeam project workflows. AI search then surfaces this expertise so project teams can get answers and connect directly with in-house experts.

• Bora Architecture & Interiors built a digital twin of their sustainability lead, Corey Squire, by integrating his best practices, project reflections, and even his book into their intranet. AI search (aka “Robo Corey”) now helps employees find standards, strategies, and subject matter experts for sustainable design decisions.

• Shepley Bulfinch created a comprehensive onboarding knowledge ecosystem, answering questions such as “How do I get staffed on projects?” or “Who knows Affinity Photo in Houston?” in the flow of work. AI search allows access to answers long after orientation.

Enjoy!

Featured Guests

Christopher Parsons, Founder and CEO of Knowledge Architecture
Sean Mahan, Director of Software Engineering, Knowledge Architecture

Webinar Summary

Ever wonder how AI solutions actually work?

In this behind-the-scenes session, Christopher Parsons (Founder and CEO) and Sean Mahan (Director of Software Engineering) share how Knowledge Architecture designed and built Synthesis AI Search, tracing its evolution through multiple generations of design and engineering. You’ll see the real problems they set out to solve, the obstacles they overcame, and the lessons they learned along the way.

This is a deep dive for the curious—ideal for anyone who wants to understand how AI retrieves, reasons, and improves over time. We explore architecture diagrams and code concepts in plain language, connecting each layer of the system back to design strategy and business outcomes.

By understanding how AI search works, you’ll also gain insight into how to capture and structure knowledge more effectively, helping your firm better connect the right person to the right knowledge at the right time.

We close with a look ahead at how Synthesis AI Search is laying the foundation for knowledge agents—AI-powered assistants that will help your firm make better use of its collective knowledge, streamline workflows, and accelerate learning.

Enjoy!

Featured Guests

Greg S. Kanz, Marketing Director, Shive-Hattery
Amy Anderson, Knowledge Manager, Shive-Hattery

Webinar Summary

Shive-Hattery is redefining its value proposition by placing expertise at the heart of its growth and recruitment strategy. By aligning learning and development, knowledge management, recruiting, and marketing, the firm accelerates business development while positioning itself as a destination employer.

In this session, Marketing Director Greg Kanz and Amy Anderson, Knowledge Manager, share how Shive-Hattery is leveraging initiatives like Shive-Hattery University, AI-powered internal search, and firmwide knowledge-sharing efforts to scale expertise and deepen collaboration. They also highlight programs like the Emerging Professionals Program, designed to engage early-career staff in meaningful, hands-on learning.

Watch and learn how this integrated approach supports business growth and talent attraction, creating a culture where learning fuels long-term success.

Enjoy!

Featured Guests

Jeanette Parker, Director of Knowledge Management
Wendy Gomoll, Manager, Knowledge Management
Sam Horton, Learning and Development Manager

Webinar Summary

In this webinar, you’ll see how Diamond Schmitt is strategically evolving their knowledge platform to capitalize on emerging capabilities in AI-powered search and learning management.

Featured Guests

Christopher Parsons, Founder and CEO of Knowledge Architecture

Webinar Summary

AEC firms have spent decades building intranets, capturing knowledge, and encouraging collaboration. Now, with the rise of AI, that foundation is paying off in powerful new ways. Welcome to KM 3.0—an era where knowledge isn’t just captured and shared, but delivered in the flow of work.

In this webinar, Christopher Parsons, Founder and CEO of Knowledge Architecture, shares five in-depth case studies that show how Synthesis AI Search is helping firms unlock the full value of their knowledge.

Each case study shows how foundational KM investments—standards, best practices, on-demand learning, expert interviews, and onboarding guides—are now amplified through AI search to deliver just-in-time answers and connect people to expertise when it matters most:

• BWBR created a healthcare practice upskilling series with 18 learning modules, best practice guides, and expert-curated content. AI search makes it all accessible to new hires in the flow of work so they can quickly get answers to questions such as “What’s an onstage/offstage layout?” or “What’s important in an imaging suite?”
  

• Turner Fleischer combined structured standards, #TechTalk videos, a searchable eTutor library, and a full internal learning academy to build a robust KM foundation. AI search delivers just-in-time answers that support technology adoption at scale—from BIM workflows to laser scanning and Grasshopper questions.
  

• Boulder Associates uses expert interviews to capture deep, tacit knowledge, such as seismic compliance strategies and Bluebeam project workflows. AI search then transcribes, summarizes, and surfaces this expertise so project teams can get answers or connect directly with in-house experts as needed.
  

• Bora Architecture & Interiors built a digital twin of their sustainability lead, Corey Squire, by integrating his best practices, project reflections, and even his book into their intranet. AI search (aka “Robo Corey”) now helps employees find standards, strategies, and subject matter experts for sustainable design decisions on demand.
  

• Shepley Bulfinch created one of the most comprehensive onboarding knowledge ecosystems in our client base, answering questions such as “How do I get staffed on projects?” or “Who knows Affinity Photo in Houston?” in the flow of work. AI search allows their employees to get answers to their questions long after orientation. 

Join us as we explore these real-world examples of cultural and process shifts that have helped AEC firms fully realize the promise of KM 3.0.

Enjoy!

Featured Guests

Kate Grimes, Director of Knowledge

Webinar Summary

We are pleased to share this inside look at the Guide, Snøhetta’s Synthesis intranet. Our tour guide is Kate Grimes, Director at Snøhetta.

Featured Guests

Jim Martin, Vice President, CIO, Shepley Bulfinch
Jess Purcell, Design Technology Manager, Shepley Bulfinch
Kathy Schumann, Employee Experience and Communications Director, Mead & Hunt
Andy Knauf, Chief Information Officer, Mead & Hunt
Gillian Hutchison, Global Project Operations Director, RIOS

Webinar Summary

We’re excited to bring together three leading AEC firms—Shepley Bulfinch, Mead & Hunt, and RIOS—for a deep dive into how they are leveraging Synthesis AI Search to transform knowledge discovery, streamline workflows, and drive firm-wide adoption.

Featured Guests

Andrea Moede, Knowledge Specialist

Webinar Summary

We are pleased to share how Andrea Moede, Knowledge Specialist at Eppstein Uhen Architects (EUA), is transforming Connect, EUA’s Synthesis intranet, to fully harness the power of AI Search in order to reduce the amount of time employees spend searching for information, improve productivity, and elevate employee engagement.

Featured Guests

Todd Henderson, Director of Practice Improvement

Webinar Summary

We are pleased to share this deep dive into how Boulder Associates is leveraging AI to transform their Knowledge Management practices, featuring Todd Henderson, Director of Practice Improvement. 

Featured Guests

Eric Stein, Communications Manager
Cheyenne Morin, Marketing Project Manager

Summary

We are pleased to share this intranet tour, in which Eric Stein and Cheyenne Morin share highlights from their BRS Synthesis intranet, Boris.

Featured Guests

Jill Overacker, Manager of Marketing + Communications

Webinar Summary

We are pleased to share this Intranet Tour of Dottie, TowerPinkster’s Synthesis 6 intranet. Our tour guide will be Jill Overacker.

Featured Guests

Katie Robinson, Chief Marketing Officer

Webinar Summary

We are pleased to share this Intranet Tour of F.R.A.N.K., LS3P’s Synthesis 6 intranet. Our tour guide will be Katie Robinson, LS3P’s Chief Marketing Officer.

Featured Guests

Kathy Schumann, Employee Experience + Communications Director
Jennifer Folmer, Knowledge Manager

Webinar Summary

We are pleased to share this Intranet Tour of The Station, Mead & Hunt’s Synthesis 6 intranet. Our tour guides will be Kathy Schumann, Employee Experience + Communications Director and Jennifer Folmer, Knowledge Manager.

Featured Guests

Tim Veltkamp, Director of Quality Management
Gregor Wells, Director of Information Technology

Summary

We’re excited to share this Deep Dive webinar exploring the connection between quality management and knowledge management at DPS.

Featured Guests

Kristen West, Knowledge Coordinator
Fanchon Henneberger, Learning & Development Manager

Summary

We’re excited to share this Intranet Tour of RED, Parkhill’s Synthesis 6 intranet. Our tour guides will be Kristen West, Knowledge Coordinator and Fanchon Henneberger, Learning & Development Manager.

Featured Guest

Jess Purcell, Design Technology Manager

Summary

We’re excited to share this intranet Tour of Finch, Shepley Bulfinch’s Synthesis 6 intranet. Our tour guide will be Jess Purcell, Design Technology Manager.

Featured Guests

Stefanie Henderson, Internal Communications Leader
Colby Dietz, Knowledge Manager

Summary

We’re excited to share this Synthesis Spotlight on Square1, DLR Group’s Synthesis 6 intranet. Our guides will be Colby Dietz, Knowledge Manager, and Stefanie Henderson, Internal Communications Leader.

Featured Guests

Hillary Thompson, Director of Brand Communications

Summary

We’re excited to share this interactive tour of Archie, MBH’s Synthesis 6 intranet. Our tour guide will be Hillary Thompson, Director of Brand Communications.

Featured Guests

Matt Dvorak, Senior Vice President, Marketing + Communications
Nick Sternowski, Director of Operations

Summary

We’re excited to share this tour of Alma, Primera’s Synthesis 6 intranet. Your tour guide will be Matt Dvorak, Senior Vice President, Marketing & Communications, and Nick Sternowski, Director of Operations.

Featured Guest

Brandon Norton, Multi-Media Manager, Fuscoe Engineering

Summary

We’re excited to share this tour of Arc, Fuscoe Engineering’s Synthesis 6 intranet. Your tour guide will be Brandon Norton, Multi-Media Manager and Intranet Champion.

Featured Guests

Brian Alting, Principal, Director of Technology, Moody Nolan
Nick Bower, Director of Design Technology, Moody Nolan

Summary

We’re excited to share this tour of The Mood, Moody Nolan’s Synthesis 6 intranet. Your tour guides will be Brian Alting, Principal and Directory of Technology, and Nick Bower, Director of Design Technology.

Featured Guests

Sue Hass, Marketing Manager at AE2S

Summary

We’re excited to share this tour of Drop, AE2S’s Synthesis 6 intranet. Your tour guide will be Sue Hass, Marketing Manager and Intranet Champion.

Featured Guests

Corey Squire, Director of Sustainability at Bora

Summary

Knowledge management is key to unlocking success with sustainable design, but designers live in a noisy world filled with conflicting priorities. By taking the time to capture and share “what good looks like”—in other words, to separate the signal from the noise—a firm can provide its designers with a solid baseline for designing projects.

Featured Guests

Christine Larsen, Director of Marketing at Ballinger
Kristen Riley, Employee Experience Manager at LMN Architects
Amy Anderson, Marketing Information Systems at Shive-Hattery

Summary

In this Synthesis Spotlight, you’ll hear from two intranet champions who are fundamentally reorganizing their firm’s intranet to better support business needs.

Featured Guests

Hillary Schlehuber, Senior Associate and Marketing Communications Manager at Lochner
Stefnee Trzpuc, Principal and Operations Leader at BWBR

Summary

In this Synthesis Spotlight, you’ll hear from two intranet champions who are fundamentally reorganizing their firm’s intranet to better support business needs.

Featured Guests

Ellen Bensky, CEO of Turner Fleischer Architects

Webinar Summary

This Office Hours recording features Ellen Bensky, CEO of Turner Fleischer Architects, sharing how their intranet, Newton, supports firmwide learning through Turner Fleischer Academy.

Six years ago, Turner Fleischer recognized it needed a way to accelerate learning in order to bridge knowledge gaps between new graduates and experienced staff.

Three years ago, they launched Newton, their knowledge management platform.

Today, they have a robust firm university program administered through Newton to provide ongoing training and continuing education opportunities.

In this recorded webinar, you’ll learn how Turner Fleischer:

• Accelerates learning in a digital age

• Supports teachers with instructor resources

• Fosters a more collaborative and engaged workforce

If you only have a few minutes, we recommend jumping to two highlights:

• Transition to Remote Learning (10:00)

• Using Synthesis to maintain culture and connection in WFH status (37:50)

Featured Guests

Libby Budack, Data Specialist at Schmidt Associates
Matt Richmond, Chief Technology Officer at RCH Studios
Eric Klotz, Principal at ESa

Webinar Summary

In this month’s Office Hours, team members from Schmidt Associates, RCH Studios, and ESa shared how they are using Synthesis to improve information flow across the firm with online forms. 

Schmidt Associates’ Libby Budack shared how they gather internal employee recognition nominations with formstack.

RCH Studios’ Matt Richmond shared how they engage employees in employee & project information maintenance with Microsoft Forms in Office 365.

ESa’s Eric Klotz shared how they use a Smartsheet form to streamline the process of starting up new projects.

In this webinar, you’ll:

• Understand several common business processes that can be automated using online forms

• Learn about a variety of online form technologies that can integrate with Synthesis

• See how forms are displayed on Synthesis

If you only have a few minutes, we recommend jumping to three highlights:  

• The Starfish Award Form (10:13)

• Office 365 Forms Tutorial (16:07)

• New Project Request Form (28:28)

Featured Guests

Dawn Moore, Corporate Director of HR at PSC

Webinar Summary

Using their firm’s recent growth as a catalyst for change, Parkhill, Smith & Cooper (PSC) revamped their employee onboarding experience to be more efficient and to connect more deeply with each new team member. 

The new employee onboarding process starts with in-person storytelling on key topics such as firm culture and strategy and continues with just-in-time digital resources hosted on their intranet, RED, throughout the first year.  PSC has successfully onboarded 70+ employees in the new program and is seeing improvements to new employee engagement on and off the intranet.

In this office hours, Dawn Moore, Corporate Director of HR at PSC, takes you behind the scenes of their revamped employee onboarding program. 

You’ll learn how PSC:

• Kicks off employee onboarding with an interactive session using the intranet

• Orients new employees into firm culture and builds community from day one

• Collects feedback from new employees and integrates this into the onboarding process

If you only have a few minutes, we recommend jumping to two highlights:

• Onboarding After Red (11:33)

• myPSC Community (17:07)

Featured Guests

Michael Leckman, Principal, Diamond Schmitt
Sam Horton, Administrative Assistant to the Principals, Diamond Schmitt

Ellen Bensky, Principal, CEO, CFO, Turner Fleischer
Peter Frost, Manager - Marketing + Communications, Turner Fleischer 
Marco Marcoccia, Senior Designer/Technologist, Turner Fleischer  

Webinar Summary

This Office Hours featured team members from Diamond Schmitt and Turner Fleischer sharing how they engage their firms in design conversations on their intranets.  

Diamond Schmitt's Michael Leckman and Sam Horton shared how they:

• Brought offline design conversations online  

• Achieved 20% growth in Open and Engagement rates within 6 months

• Use positive reinforcement to mitigate employee fears about this type of sharing  

Turner Fleischer’s Ellen Bensky, Peter Frost, and Marco Marcoccia discussed how they:

• Integrated a new Design Director into the firm

• Changed the conversation to bring design back to the forefront of their work

• Build transparency and understanding through design discussions during a period of change

If you only have a few minutes, we recommend jumping to two highlights:

• #DesignMatters Within the Office (14:27)

• Sharing Design Intent (29:18)

Featured Guests

Tony Balistreri, Knowledge Manager, GRAEF 
Shelly VandeWege, Marketing, GMB
Stephanie Eiler, Marketing, GMB

Webinar Summary

This Office Hours features short case studies from GRAEF and GMB, two firms that participated in our Essential Content Review (ECR) Beta program.

Keeping intranet content accurate and current can feel like a daunting task. Following a short introduction of the Essential Content Review (ECR) process by Knowledge Architecture, you will hear how GRAEF’s Knowledge Manager, Tony Balistreri, and GMB’s Intranet Champions, Shelly VandeWege & Stephanie Eiler, adapted this process to meet their needs and create value for their organizations.

In this webinar, you’ll learn how each firm:

• Tactically implemented a regular cadence of ECRs 

• Adjusted Knowledge Architecture’s ECR process to meet their firm’s needs

• Identified gaps and launched intranet improvement projects to meet those gaps

If you only have a few minutes, we recommend jumping to three highlights:

• ECRs Then and Now (18:00)

• Discipline Wiki Pages (30:28)

• Q: Do you have any advice for other firms to get started? (46:20)

Featured Guests

Kimberly McVicker, Communications Manager

Webinar Summary

We all know that firm leaders have unique and valuable insights to share with the rest of the organization. This is exactly the kind of content you want to see on your intranet! Yet, many leaders are not confident about what to share, how much to share, or where to share.

Last year, Dewberry set out to change the way firm leaders communicate on their intranet, ID. Over the course of 9 months, they increased the number of firm leaders who post on ID by 33% and realized several unplanned benefits along the way.  

In this webinar, you’ll learn how Dewberry:

• Planned their approach

• Delivered sustainable 1:1 coaching

• Used analytics to reinforce behavior change

If you only have a few minutes, we recommend jumping to two highlights:  

• Prep: Provide Common Topics, Examples, Potential Posts (09:21)

• Lessons Learned and Tips (17:05)

Featured Guests

Kimberly McVicker from Dewberry
Emre Goktay from Diamond Schmitt Architects
Donovan Helminiak from KTGY

Webinar Summary

This Office Hours webinar features short case studies with three firms who are using Synthesis Native Video to tell their firm’s story, albeit in very different ways.

Kimberly McVicker from Dewberry, Emre Goktay from Diamond Schmitt Architects, and Donovan Helminiak from KTGY each picked a high-performing video from their Synthesis intranet and took us behind the scenes.

You will learn:

• What types of video content these firms produce

• How a high-performing video is produced and shared

• What each firm considers “high-performing” when it comes to video

If you only have a few minutes, we recommend jumping to one or all of our three featured stories:

• Pancake House @ KTGY (06:23)

• Rendering Time Lapse @ Diamond Schmitt (14:30)

• 7-Minute Speed Talks @ Dewberry (25:00)

Featured Guests

Todd Henderson, Principal at Boulder Associates

Webinar Summary

In Spring of 2016, Todd Henderson attended his first KA Connect conference where he heard a talk given by Jim Martin of Shepley Bulfinch on Shepley’s firmwide Q+A program, #AskFinch.  

Todd realized that a Q+A Program on Boulder’s intranet, BiscuitNet, was just the knowledge sharing solution his firm needed.  With support from Knowledge Architecture and an idea from the community, Todd and his colleagues successfully implemented a firmwide Q+A program, #AskBA.  

Today, Boulder Associates has an average of 8 posts per month to the #AskBA hashtag.  

In this recorded webinar, you’ll learn how Boulder Associates:

• Established its firmwide Q+A program

• Engaged top subject matter experts in knowledge sharing

• Adapted a best practice to fit their culture  

If you only have a few minutes, we recommend jumping to two highlights: Establishing a Firmwide Q+A Program (15:25) and Year One Results (24:39).

Featured Guests

Amy Anderson, Marketing Information Coordinator

Webinar Summary

In 2017, Shive-Hattery’s employee survey turned up an actionable insight: Employees were beginning to feel disconnected from their colleagues due to geographical barriers. Firm leadership saw an opportunity to use Shive-Hattery’s intranet, SHare, to reconnect the offices and help fulfill the firm’s One Firm Vision.

Today, all seven offices are sharing news and announcements on SHare, and 30-60% of employees read 1+ office news post weekly.

In this recorded webinar, you’ll learn how Shive-Hattery:

• Created a shared vision for change

• Supported change agents with analytics

• Incorporated change into firm culture

If you only have a few minutes, we recommend jumping to two highlights: Example Posts that Demonstrate a Range of Office Cultures (6:22) and Communicate the Vision for Buy-In (19:53).

Featured Guests

Fran Quiram, Project Manager + Architect, CTA Architects Engineers

Webinar Summary

CTA's board set a BHAG (Big Hairy Audacious Goal) to increase the efficacy of their project management function. Fran and her fellow committee members took this challenge on, and the results have exceeded board expectations.

In this webinar, you'll learn how CTA got from BHAG to results by:

• Creating a process for continuous improvement of project management tools

• Defining project manager roles and responsibilities

• Utilizing Synthesis to help project managers across 14 office learn and grow

If you only have a few minutes, we recommend jumping to two highlights: Accountability + Creating Alignment at (7:05) and Gather, CTA's PM Community on the Intranet, at (16:30).

Featured Guests

Rachel Steer, Chief Administrative Officer, DOWL
Kristin Folmar, Quality Manager, DOWL

Webinar Summary

In 2016, DOWL launched an Operational Excellence (OpEx) program designed to improve project management, enhance client experience, and establish accountability across their 24 offices. DOWL leveraged their Synthesis intranet, The Point, to engage employees across the business in this critical initiative.

In this webinar, you'll learn how DOWL:

• Established The Point as the center for content, communications, resources, and training related to OpEx

• Developed a user-friendly home for OpEx which includes a graphical landing page linking to key OpEx resources, an OpEx FAQ, and introductory videos

• Supported the launch of the OpEx initiative through a series of posts by key executives and project stakeholders

• Continued the dialog through posts about new and updated OpEx resources, early wins, and #OpExStories

If you only have a few minutes, we recommend jumping to two highlights: Origin Story of the Operational Excellence (OpEx) Initiative (6:00) and Intranet Tour: The OpEx Community (16:34).

Featured Guests

Hilary Barlow, Architect and Community Manager at Payette

Webinar Summary

Payette is a design firm that specializes in the healthcare, health science, and academic science markets. Maintaining a competitive advantage in rapidly changing markets means that the Payette team must prioritize continuous learning and development. To maintain a competitive edge, team members must engage in a lot of continuous learning.

In her role as Community Manager for Payette’s Big Science Group, Hilary Barlow has answered a difficult question: What does learning look like for highly skilled professionals, many of whom are already experts in their field?

In this webinar, you’ll learn how Hilary:

• Identifies hot topics and good teachers
• Convenes the Big Science community
• Captures key learnings on Synthesis
• Engages community members in the process

If you only have a few minutes, we recommend jumping to two highlights: Introduction to Payette’s Knowledge Groups (9:00) and Big Science’s Monthly Meetings (14:00).