Featured Guests
Jess Purcell, Design Technology Manager
Webinar Summary
We’re excited to share this intranet Tour of Finch, Shepley Bulfinch’s Synthesis 6 intranet. Our tour guide will be Jess Purcell, Design Technology Manager.
Finch is a hub of activity for Shepley Bulfinch employees. It is where they go to find documentation, research architectural tools + practices, learn about firmwide initiatives, and stay connected with colleagues. Jess is passionate about helping users navigate this growing knowledge base to ensure that knowledge keeps flowing, even as the stream is getting bigger.
In this Intranet Tour, Jess will share how the team is:
Rightsizing knowledge communities for increased usability and growth
Delivering findable and hands on training materials with Miro + Finch
Advancing learning with user-centric (and teacher-centric) videos
Webinar Timeline
INTRANET TOUR
00:00 Welcome and Speaker Introduction
01:38 Introduction to Finch
02:31 Organizing Content Around Topics
04:49 Establishing a Consistent Page Layout
05:55 Using a Search First Strategy
07:37 Designing for Community Managers and Editors
08:40 The Design Exchange Group
09:43 Establishing a Private Community for Finch Editors
11:05 Providing Learning Content: “The Birdfeeder”
14:20 Engaging Users with Embedded Miro Boards
15:57 Experimenting with Short Form Video Posts
17:12 Video Examples: 3 Ways to Use AI, Bluebeam Tips, New Finch
19:56 Surfacing Existing Content with Short Video Clips
Q+A
22:23 Q: How are you creating the short form videos?
25:57 Q: How are you coaching content editors?
28:22 Q: What are your roles?
31:19 Q: Engagement and tags for Design Exchange?
34:54 Q: How did you get momentum to get where you are today?
38:14 Q: How do you get users through the change curve?
41:39 Q: Are you considering the new Synthesis LMS in 2025?
43:54 Q: What do the Teams links lead to?
