Featured Guests
Kristina Williams, Design Technology Director at Lionakis
Brandon Norton, Senior Multi-Media Manager at Fuscoe Engineering
Webinar Summary
As AEC firms rethink how knowledge and expertise are shared internally, learning is beginning to move beyond traditional training formats. Instead of relying solely on live sessions or long recordings, firms are increasingly designing learning experiences that are shorter, more flexible, on-demand or hybrid, and accessible in the flow of work.
This shift is being accelerated in the Knowledge Architecture community by Synthesis, a platform built for Modern Learning Organizations, that combines intranet knowledge, learning management systems, AI-powered search, and knowledge agents to enable employees to discover and apply expertise exactly when they need it.
In this webinar, Kristina Williams, Director of Design Technology at Lionakis, and Brandon Norton, Senior Multi-Media Manager at Fuscoe Engineering, shared how their firms are designing modern learning experiences that take advantage of this new paradigm.
Each presented a case study of a high-priority learning experience their firm is building or modernizing—experiences designed not only for formal learning, but also to support self-directed exploration, knowledge reuse, recall, and AI-powered discovery through Synthesis.
We explored:
How firms are identifying high-value opportunities to modernize learning experiences
How learning content is being structured for both human learning and AI-powered retrieval
How on-demand courses and hybrid learning experiences are designed to support self-directed learning
What early feedback firms are receiving from staff using these new formats
Lessons learned from the first generation of modern learning experiments
What these efforts may mean for the future of knowledge management, learning, and firmwide expertise development
Each speaker shared a 20-minute case study, followed by discussion and open Q&A.
This session offered a practical look at how firms are beginning to redesign learning experiences for a new era—one where knowledge, learning, AI search, and knowledge agents work together to help employees access the right expertise at the right time.
Enjoy!
Webinar Timeline
Introduction
00:00 Welcome and Speaker Intros
Lionakis
01:24 Firm Background
06:02 Boot Camp Evolution Timeline
10:03 A New Era: LMS, Short-Format Video, and AI
16:30 Courses, Learning Paths and the Live Watch Party
20:08 Expanding Beyond DT: Practice-Wide Learning
23:39 The Knowledge Coordinator Role
Fuscoe
28:45 LMS: The Full Circle Podcast Series
32:09 Design It Like a Product
35:58 Build It Like a Brand
40:25 Deliver It Like a Story
43:08 Structure It for Scale
Q+A
50:30 How much came from KA vs. the community?
51:57 Can you show the DT Boot Camp slide?
52:43 How do you think about quality in your content?
53:40 Did you prepare your experts for the videos?
56:17 What does "reboarding" mean?
57:16 Are you telling instructors about long-term value?
59:56 How did you get the resources you needed?
1:01:45 Big picture vs deep dive course effort?
1:05:30 How do you measure success?
1:08:30 How do you handle content that becomes outdated?
1:10:08 What advice do you have for LMS beginners?
