Featured Guests
Todd Henderson, Director of Practice Improvement
Webinar Summary
We are pleased to share this deep dive into how Boulder Associates is leveraging AI to transform their Knowledge Management practices, featuring Todd Henderson, Director of Practice Improvement.
Todd has been driving knowledge management at Boulder Associates through AI-enabled processes that make it easier for subject matter experts (SMEs) to share their knowledge, including:
Capture: Todd interviews SMEs at Boulder Associates and captures video content that is transcribed with AEC-specific video captions using Synthesis.
Create: Leveraging these transcriptions, Todd uses AI tools like Perplexity to quickly craft informative and engaging content for Biscuitnet, Boulder Associates’s intranet powered by Synthesis.
Search: Boulder Associates is in the private beta program for Synthesis AI Search, allowing employees to ask questions on Biscuitnet and receive AI-generated summaries from a combination of interview videos and AI-assisted pages Todd has created, making expert knowledge more accessible across the organization.
Subject matter experts are busy, and writing takes time. AI technologies can help streamline the knowledge sharing process. By using transcription, AI-assisted content creation, and AI-powered search, Todd has made it faster and easier to transform deep expertise into consumable, searchable content that benefits the entire firm.
Enjoy!
Webinar Timeline
Introduction
01:06 Synthesis AI Search Roadmap
01:44 Introduction to Todd
02:25 Introduction to Boulder Associates + Biscuitnet
03:14 AI Search Summary: Biscuits
04:42 AI Search Summary: Liability
Systems Thinking
05:55 Introduction to Systems Thinking
07:00 Events, Patterns, Structures, Mental Models
08:00 Causal Loop
08:57 Leverage Points: Places to Intervene in a System
11:30 Example: Achieving a Healthy Weight
Getting Subject Matter Experts to Share Knowledge
14:00 Problem: SME’s Aren’t Sharing Knowledge
14:30 Chat: What are some possible interventions?
16:39 Mental Models: Goals, Structure, Rules
18:50 True Facts About Experts
20:20 Writing Impedes Knowledge Transfer
21:57 Old Solutions
22:36 AI System Capabilities
23:16 New Solutions
Expert Interview Case Study
23:52 SME: Darci Hernandez + New Healthcare Legislation
26:10 AI Search Summary: Darci
27:08 Workflow
27:42 Schedule the Meeting (Outlook)
29:25 Record the Meeting (Microsoft Teams)
31:04 Edit the Video (MS Clipchamp or Adobe Rush)
31:45 Upload Video and Edit Transcript (Synthesis)
34:50 Generate Summary (Perplexity)
36:45 Edit Summary (Word)
37:10 Compile + Finish Page (Biscuitnet)
38:10 Review AI Search Summary
Feedback Loops
38:59 Reinforcing the Intranet Content Feedback Loop
40:21 AI Influences: Content Creation Workflow
40:58 Building Trust in the Intranet
41:44 Information Flows + Strategic Business Goals
43:53 Opportunistic Approach
45:14 New Mental Model: Not Just for Evergreen Knowledge
Q+A
46:54 Q: How did you develop the interview process with lower stakes expert interviews?
48:30 Q: What was the biggest kink you had to work out?
49:36 Q: Do you remove outdated or incorrect data?
52:05 Q: Have you found a way to have AI do the interview part?
54:20 Q: Has the ease of sharing increased interest in sharing?
