Featured Guests

Hillary Thompson, Principal

Webinar Summary

As AI-powered search and learning tools become more capable, their effectiveness depends on something far more fundamental: the quality, structure, and completeness of a firm’s knowledge foundation.

Over the past year, MBH Architects has advanced a series of focused initiatives to strengthen how knowledge is captured, structured, and maintained across the firm. What began as a small proof of concept quickly expanded into a broader effort spanning marketing, studio-level practice knowledge, structured project data, and now firmwide learning.

In this webinar, Hillary Thompson, Principal at MBH Architects, shares how MBH is deliberately investing in its knowledge foundation to enable better AI outcomes, improve access to expertise, and create a continuous pipeline connecting project experience, institutional knowledge, and learning.

We explore:

• How MBH scoped and executed targeted knowledge capture initiatives to demonstrate early, measurable value

• How capturing practice knowledge, studio standards, and best practices is becoming essential groundwork for smarter retrieval and collaboration

• The role of structured project data in unlocking new possibilities for search, storytelling, and institutional insight

• How MBH is beginning to translate project experience and expertise into scalable learning through Synthesis LMS

• Practical strategies for communicating value, building momentum, and sustaining long-term knowledge management initiatives

This session offers a practical, behind-the-scenes look at how one firm is strengthening its knowledge infrastructure to ensure the right knowledge reaches the right person at the right time—and how that foundation is enabling the next generation of AI-powered knowledge and learning.

Enjoy!

Featured Guests

Christopher Parsons, Founder and CEO of Knowledge Architecture
Sean Mahan, Director of Software Engineering, Knowledge Architecture

Webinar Summary

Ever wonder how AI solutions actually work?

In this behind-the-scenes session, Christopher Parsons (Founder and CEO) and Sean Mahan (Director of Software Engineering) share how Knowledge Architecture designed and built Synthesis AI Search, tracing its evolution through multiple generations of design and engineering. You’ll see the real problems they set out to solve, the obstacles they overcame, and the lessons they learned along the way.

This is a deep dive for the curious—ideal for anyone who wants to understand how AI retrieves, reasons, and improves over time. We explore architecture diagrams and code concepts in plain language, connecting each layer of the system back to design strategy and business outcomes.

By understanding how AI search works, you’ll also gain insight into how to capture and structure knowledge more effectively, helping your firm better connect the right person to the right knowledge at the right time.

We close with a look ahead at how Synthesis AI Search is laying the foundation for knowledge agents—AI-powered assistants that will help your firm make better use of its collective knowledge, streamline workflows, and accelerate learning.

Enjoy!

Featured Guests

Jeanette Parker, Director of Knowledge Management
Wendy Gomoll, Manager, Knowledge Management
Sam Horton, Learning and Development Manager

Webinar Summary

In this webinar, you’ll see how Diamond Schmitt is strategically evolving their knowledge platform to capitalize on emerging capabilities in AI-powered search and learning management.

Featured Guests

Christopher Parsons, Founder and CEO of Knowledge Architecture

Webinar Summary

AEC firms have spent decades building intranets, capturing knowledge, and encouraging collaboration. Now, with the rise of AI, that foundation is paying off in powerful new ways. Welcome to KM 3.0—an era where knowledge isn’t just captured and shared, but delivered in the flow of work.

In this webinar, Christopher Parsons, Founder and CEO of Knowledge Architecture, shares five in-depth case studies that show how Synthesis AI Search is helping firms unlock the full value of their knowledge.

Each case study shows how foundational KM investments—standards, best practices, on-demand learning, expert interviews, and onboarding guides—are now amplified through AI search to deliver just-in-time answers and connect people to expertise when it matters most:

• BWBR created a healthcare practice upskilling series with 18 learning modules, best practice guides, and expert-curated content. AI search makes it all accessible to new hires in the flow of work so they can quickly get answers to questions such as “What’s an onstage/offstage layout?” or “What’s important in an imaging suite?”
  

• Turner Fleischer combined structured standards, #TechTalk videos, a searchable eTutor library, and a full internal learning academy to build a robust KM foundation. AI search delivers just-in-time answers that support technology adoption at scale—from BIM workflows to laser scanning and Grasshopper questions.
  

• Boulder Associates uses expert interviews to capture deep, tacit knowledge, such as seismic compliance strategies and Bluebeam project workflows. AI search then transcribes, summarizes, and surfaces this expertise so project teams can get answers or connect directly with in-house experts as needed.
  

• Bora Architecture & Interiors built a digital twin of their sustainability lead, Corey Squire, by integrating his best practices, project reflections, and even his book into their intranet. AI search (aka “Robo Corey”) now helps employees find standards, strategies, and subject matter experts for sustainable design decisions on demand.
  

• Shepley Bulfinch created one of the most comprehensive onboarding knowledge ecosystems in our client base, answering questions such as “How do I get staffed on projects?” or “Who knows Affinity Photo in Houston?” in the flow of work. AI search allows their employees to get answers to their questions long after orientation. 

Join us as we explore these real-world examples of cultural and process shifts that have helped AEC firms fully realize the promise of KM 3.0.

Enjoy!

Featured Guests

Kate Grimes, Director of Knowledge

Webinar Summary

We are pleased to share this inside look at the Guide, Snøhetta’s Synthesis intranet. Our tour guide is Kate Grimes, Director at Snøhetta.

Featured Guests

Jim Martin, Vice President, CIO, Shepley Bulfinch
Jess Purcell, Design Technology Manager, Shepley Bulfinch
Kathy Schumann, Employee Experience and Communications Director, Mead & Hunt
Andy Knauf, Chief Information Officer, Mead & Hunt
Gillian Hutchison, Global Project Operations Director, RIOS

Webinar Summary

We’re excited to bring together three leading AEC firms—Shepley Bulfinch, Mead & Hunt, and RIOS—for a deep dive into how they are leveraging Synthesis AI Search to transform knowledge discovery, streamline workflows, and drive firm-wide adoption.

Featured Guests

Andrea Moede, Knowledge Specialist

Webinar Summary

We are pleased to share how Andrea Moede, Knowledge Specialist at Eppstein Uhen Architects (EUA), is transforming Connect, EUA’s Synthesis intranet, to fully harness the power of AI Search in order to reduce the amount of time employees spend searching for information, improve productivity, and elevate employee engagement.

Featured Guests

Todd Henderson, Director of Practice Improvement

Webinar Summary

We are pleased to share this deep dive into how Boulder Associates is leveraging AI to transform their Knowledge Management practices, featuring Todd Henderson, Director of Practice Improvement.