Featured Guests
Jeanette Parker, Director of Knowledge Management
Wendy Gomoll, Manager, Knowledge Management
Sam Horton, Learning and Development Manager
Webinar Summary
Diamond Schmitt first launched their Synthesis intranet, DSX, seven years ago. Today, DSX is at the center of an active, ongoing transformation which reflects how knowledge management priorities are shifting in the KM 3.0 era.
In this webinar, you’ll see how Diamond Schmitt is strategically evolving their knowledge platform to capitalize on emerging capabilities in AI-powered search and learning management.
We explored:
How project updates and behind-the-scenes storytelling help emerging professionals and experienced staff alike engage with project knowledge and design decisions across the firm
How technical documentation, such as drawing manuals and BIM standards, have been transformed from static PDFs into dynamic, searchable guides
The structured, staged approach Diamond Schmitt used to test, refine, and launch Synthesis AI Search to the entire firm, including early success stories and emerging search patterns
How they are now preparing DSX for the next chapter: integrating video-based learning and on-demand education through Synthesis LMS
Throughout the tour, we also looked at how AI-powered search has surfaced knowledge gaps, exposed outdated content, and created a continuous feedback loop that is actively driving new content creation, standards updates, and cross-team collaboration—all in support of better answers, better context, and better onboarding for the next generation of architects.
Enjoy!
Webinar Timeline
Introduction
00:00 KA Introduction
01:09 Introduction to Diamond Schmitt
01:50 DSX Overview
03:09 AI Search Demo
Launching AI Search on DSX
05:52 AI Search Roadmap to Launch + Beyond
06:56 Test Groups
08:27 Testing Content Priority List
09:25 Search Optimization: Feedback
11:40 Testing Evaluation, Launch Roll Out + Beyond
12:34 Launch Presentation + Post
14:45 Lessons Learned for AI Search Optimization
DSX Tour
17:41 DSX Core Committee
18:21 Information Architecture Overview
How AI Search is Shaping Our Content
21:48 Content Review
23:19 Structuring Our Content
24:43 Restructuring Existing Content
25:43 Coordination of Efforts
26:27 Bite Size Content
27:10 Mining Project Updates
28:54 Sourcing New Content
Learning Community & Preparing for Synthesis LMS
29:55 Introduction to DSU
30:50 Course Creation Before + After Synthesis
33:14 On Demand Content
32:37 Learning Paths
35:00 External Course Wrappers
35:25 Metrics
35:55 LMS Lessons Learned
Q+A
37:10 How do you decide what to prioritize?
41:23 Frequency of and responsibility for content reviews?
44:06 Transferring content from project updates into pages or guides?
45:30 Who are the content owners and how does that change over time?
47:38 How much effort is involved in creating short videos?
49:01 What are your “approved AI services”?
50:54 How are you tracking all of this?
