Dawn Moore, Corporate Director of HR at PSC
Using their firm’s recent growth as a catalyst for change, Parkhill, Smith & Cooper (PSC) revamped their employee onboarding experience to be more efficient and to connect more deeply with each new team member.
The new employee onboarding process starts with in-person storytelling on key topics such as firm culture and strategy and continues with just-in-time digital resources hosted on their intranet, RED, throughout the first year. PSC has successfully onboarded 70+ employees in the new program and is seeing improvements to new employee engagement on and off the intranet.
In this office hours, Dawn Moore, Corporate Director of HR at PSC, takes you behind the scenes of their revamped employee onboarding program.
You’ll learn how PSC:
Kicks off employee onboarding with an interactive session using the intranet
Orients new employees into firm culture and builds community from day one
Collects feedback from new employees and integrates this into the onboarding process
If you only have a few minutes, we recommend jumping to two highlights:
Onboarding After Red (11:33)
myPSC Community (17:07)
01:20 Synthesis Workshop: Chicago Program
06:10 KA Connect 2020 Registration Open
06:38 Q: Do we need to have a laptop for the whole program or just the intranet tours?
07:40 Speaker Introduction
Orientation and Onboarding @ PSC
08:25 Introduction to PSC
09:08 Launch of Synthesis
09:36 Orientation and Onboarding Process
09:52 Onboarding Before RED
10:51 New Employee Orientation Presentation
11:33 Onboarding After Red
12:44 Our Mission: Building Community
13:58 Disciplines & Sectors
14:26 PSC Leadership
14:45 Rules & Legal Requirements
15:19 Office Expectations
16:05 Home Page
16:23 RED 101
16:53 Purpose and Strategy?
17:07 myPSC Community
17:50 Employee Handbook
18:12 Q: Do new employees enroll in benefits online on their own?
19:16 Accounting Resources
19:40 IT Support
20:07 PSC Apparel
20:25 Building Community Investment
21:34 Team PSC Awards
22:25 PSC University
22:58 Employee Directory
23:49 Personal Profile
24:17 Office Directory
24:43 Project Directory
25:25 Design Community
26:11 Post-Orientation Follow Up
28:25 Q: As an HR person, what made you want to get more involved in the intranet?
29:48 Q: What types of survey questions do you ask in your follow-up?
30:24 Q: Do you have employees sign to show that they’ve received the employee manual?
31:07 Q: What is the role of supervisors and managers in the onboarding process?
32:06 Q: How has leadership embraced the use of your intranet?
32:43 Q: Are you onboarding any employees remotely?
34:12 Q: Are you seeing any trends in the kinds of questions employees ask during onboarding?
35:01 Q: How has the process changed since you started this onboarding program?
36:03 Q: How do you share feedback and make improvements with other HR team members?
36:45 Q: Do you have any advice for IT or Marketing intranet champions who would like to involve their HR leaders?
38:26 Q: Is there anything you’ve stopped doing since you started this process?
39:22 Q: What advice would Dawn today give Dawn a year ago?
About Office Hours
Office Hours is 60 minutes of news, stories, and Q+A with Susan, Sarah, Chris, Zucu, and special guests from the KA Advance community. You can watch recordings of past Office Hours webinars here.