Featured Guests

Ron Heims, Principal and IT Director at RDG Planning & Design
Susan Strom, Director of Client Success at Knowledge Architecture

Webinar Summary

Twelve years ago, RDG Planning & Design developed an intranet to help employees find firmwide standards, procedures, and company announcements. Over time, their homegrown intranet had become cumbersome to maintain and the content became outdated. As RDG evolved, they needed a knowledge-sharing solution that was more flexible and supportive of user-generated content.

Last year, RDG partnered with Knowledge Architecture to reboot their intranet technology, governance, and team. The result is their new Synthesis intranet, “The Know.” 

Today, 100% of employees visit “The Know” monthly, 95% of employees access essential standards and guides monthly, and 80 - 95% of employees open news and announcement posts weekly.

In this webinar Ron and Susan share RDG’s story along with current best practices for launching an awesome intranet, including:

• What makes an awesome intranet?

• Who makes an awesome intranet?

• How to launch your intranet awesomely.

We wrap up with a brief tour of RDG’s awesome intranet!

If you only have a few minutes, we recommend jumping to three highlights:  

• Great Intranet Teams (19:04)

• Kübler-Ross Change Curve (29:24)

• Brief Tour of RDG’s Awesome Intranet (38:48)

Featured Guests

Jennifer Stutts, VP of Communications, Marketing & Strategy
Krystal Modigell, Marketing Communications Specialist

Webinar Summary

A couple years ago, RS&H was faced with a communications and information access problem.

Many of their 800 employees were struggling to find the information they needed to be effective and to understand what was happening across the business. At the same time, RS&H was preparing to onboard 200 – 300 employees. The management team knew they needed better infrastructure to support their growing workforce.

Today, they are meeting these fundamental business needs for 1,100 employees with Blaze, their Synthesis Intranet.

In this webinar, you’ll learn how RS&H:

• Introduced Blaze as the go-to place for “all RS&H” news and dialog
• Kept employee’s user experience at the center of their design
• Used SMART goals to maintain alignment with stakeholders

If you only have a few minutes, we recommend jumping to two highlights: RS&H’s Knowledge Management Objectives (8:50) and Best Practice 2: Focus on the User (18:40).

Featured Guests

Jeff Stempson, Director of Information Technology
Brandon Norton, Senior Graphic Designer

Webinar Summary

This month’s Office Hours featured an intranet tour of Fuscoe Engineering’s Synthesis intranet, ARC. Launching a Synthesis intranet in the fall of 2016 was an important milestone in Fuscoe’s knowledge management journey. Highlights of the new intranet include:

• Analog Communities of Practice got a digital home
• Disconnected and siloed key information about employees and projects is now accessible to all employees in a single system
• Employees can now find fundamental information about how work is done at Fuscoe via a single, informative toolbox

In this webinar, Jeff and Brandon give a tour of Arc and share their insights on brand alignment and employee engagement. If you only have a few minutes, we recommend jumping to two intranet tour highlights: Engineering CADD Standards (21:40) and #AskARC (38:45).

Featured Guests

Christine Larsen, Director of Marketing at Ballinger
Kristen Riley, Employee Experience Manager at LMN Architects
Amy Anderson, Marketing Information Systems at Shive-Hattery

Summary

In this Synthesis Spotlight, you’ll hear from two intranet champions who are fundamentally reorganizing their firm’s intranet to better support business needs.

Featured Guests

Hillary Schlehuber, Senior Associate and Marketing Communications Manager at Lochner
Stefnee Trzpuc, Principal and Operations Leader at BWBR

Summary

In this Synthesis Spotlight, you’ll hear from two intranet champions who are fundamentally reorganizing their firm’s intranet to better support business needs.

Featured Guests

Ellen Bensky, CEO of Turner Fleischer Architects

Webinar Summary

This Office Hours recording features Ellen Bensky, CEO of Turner Fleischer Architects, sharing how their intranet, Newton, supports firmwide learning through Turner Fleischer Academy.

Six years ago, Turner Fleischer recognized it needed a way to accelerate learning in order to bridge knowledge gaps between new graduates and experienced staff.

Three years ago, they launched Newton, their knowledge management platform.

Today, they have a robust firm university program administered through Newton to provide ongoing training and continuing education opportunities.

In this recorded webinar, you’ll learn how Turner Fleischer:

• Accelerates learning in a digital age

• Supports teachers with instructor resources

• Fosters a more collaborative and engaged workforce

If you only have a few minutes, we recommend jumping to two highlights:

• Transition to Remote Learning (10:00)

• Using Synthesis to maintain culture and connection in WFH status (37:50)

Featured Guests

Libby Budack, Data Specialist at Schmidt Associates
Matt Richmond, Chief Technology Officer at RCH Studios
Eric Klotz, Principal at ESa

Webinar Summary

In this month’s Office Hours, team members from Schmidt Associates, RCH Studios, and ESa shared how they are using Synthesis to improve information flow across the firm with online forms. 

Schmidt Associates’ Libby Budack shared how they gather internal employee recognition nominations with formstack.

RCH Studios’ Matt Richmond shared how they engage employees in employee & project information maintenance with Microsoft Forms in Office 365.

ESa’s Eric Klotz shared how they use a Smartsheet form to streamline the process of starting up new projects.

In this webinar, you’ll:

• Understand several common business processes that can be automated using online forms

• Learn about a variety of online form technologies that can integrate with Synthesis

• See how forms are displayed on Synthesis

If you only have a few minutes, we recommend jumping to three highlights:  

• The Starfish Award Form (10:13)

• Office 365 Forms Tutorial (16:07)

• New Project Request Form (28:28)

Featured Guests

Dawn Moore, Corporate Director of HR at PSC

Webinar Summary

Using their firm’s recent growth as a catalyst for change, Parkhill, Smith & Cooper (PSC) revamped their employee onboarding experience to be more efficient and to connect more deeply with each new team member. 

The new employee onboarding process starts with in-person storytelling on key topics such as firm culture and strategy and continues with just-in-time digital resources hosted on their intranet, RED, throughout the first year.  PSC has successfully onboarded 70+ employees in the new program and is seeing improvements to new employee engagement on and off the intranet.

In this office hours, Dawn Moore, Corporate Director of HR at PSC, takes you behind the scenes of their revamped employee onboarding program. 

You’ll learn how PSC:

• Kicks off employee onboarding with an interactive session using the intranet

• Orients new employees into firm culture and builds community from day one

• Collects feedback from new employees and integrates this into the onboarding process

If you only have a few minutes, we recommend jumping to two highlights:

• Onboarding After Red (11:33)

• myPSC Community (17:07)

Featured Guests

Michael Leckman, Principal, Diamond Schmitt
Sam Horton, Administrative Assistant to the Principals, Diamond Schmitt

Ellen Bensky, Principal, CEO, CFO, Turner Fleischer
Peter Frost, Manager - Marketing + Communications, Turner Fleischer 
Marco Marcoccia, Senior Designer/Technologist, Turner Fleischer  

Webinar Summary

This Office Hours featured team members from Diamond Schmitt and Turner Fleischer sharing how they engage their firms in design conversations on their intranets.  

Diamond Schmitt's Michael Leckman and Sam Horton shared how they:

• Brought offline design conversations online  

• Achieved 20% growth in Open and Engagement rates within 6 months

• Use positive reinforcement to mitigate employee fears about this type of sharing  

Turner Fleischer’s Ellen Bensky, Peter Frost, and Marco Marcoccia discussed how they:

• Integrated a new Design Director into the firm

• Changed the conversation to bring design back to the forefront of their work

• Build transparency and understanding through design discussions during a period of change

If you only have a few minutes, we recommend jumping to two highlights:

• #DesignMatters Within the Office (14:27)

• Sharing Design Intent (29:18)

Featured Guests

Tony Balistreri, Knowledge Manager, GRAEF 
Shelly VandeWege, Marketing, GMB
Stephanie Eiler, Marketing, GMB

Webinar Summary

This Office Hours features short case studies from GRAEF and GMB, two firms that participated in our Essential Content Review (ECR) Beta program.

Keeping intranet content accurate and current can feel like a daunting task. Following a short introduction of the Essential Content Review (ECR) process by Knowledge Architecture, you will hear how GRAEF’s Knowledge Manager, Tony Balistreri, and GMB’s Intranet Champions, Shelly VandeWege & Stephanie Eiler, adapted this process to meet their needs and create value for their organizations.

In this webinar, you’ll learn how each firm:

• Tactically implemented a regular cadence of ECRs 

• Adjusted Knowledge Architecture’s ECR process to meet their firm’s needs

• Identified gaps and launched intranet improvement projects to meet those gaps

If you only have a few minutes, we recommend jumping to three highlights:

• ECRs Then and Now (18:00)

• Discipline Wiki Pages (30:28)

• Q: Do you have any advice for other firms to get started? (46:20)

Featured Guests

Kimberly McVicker, Communications Manager

Webinar Summary

We all know that firm leaders have unique and valuable insights to share with the rest of the organization. This is exactly the kind of content you want to see on your intranet! Yet, many leaders are not confident about what to share, how much to share, or where to share.

Last year, Dewberry set out to change the way firm leaders communicate on their intranet, ID. Over the course of 9 months, they increased the number of firm leaders who post on ID by 33% and realized several unplanned benefits along the way.  

In this webinar, you’ll learn how Dewberry:

• Planned their approach

• Delivered sustainable 1:1 coaching

• Used analytics to reinforce behavior change

If you only have a few minutes, we recommend jumping to two highlights:  

• Prep: Provide Common Topics, Examples, Potential Posts (09:21)

• Lessons Learned and Tips (17:05)

Featured Guests

Kimberly McVicker from Dewberry
Emre Goktay from Diamond Schmitt Architects
Donovan Helminiak from KTGY

Webinar Summary

This Office Hours webinar features short case studies with three firms who are using Synthesis Native Video to tell their firm’s story, albeit in very different ways.

Kimberly McVicker from Dewberry, Emre Goktay from Diamond Schmitt Architects, and Donovan Helminiak from KTGY each picked a high-performing video from their Synthesis intranet and took us behind the scenes.

You will learn:

• What types of video content these firms produce

• How a high-performing video is produced and shared

• What each firm considers “high-performing” when it comes to video

If you only have a few minutes, we recommend jumping to one or all of our three featured stories:

• Pancake House @ KTGY (06:23)

• Rendering Time Lapse @ Diamond Schmitt (14:30)

• 7-Minute Speed Talks @ Dewberry (25:00)

Featured Guests

Todd Henderson, Principal at Boulder Associates

Webinar Summary

In Spring of 2016, Todd Henderson attended his first KA Connect conference where he heard a talk given by Jim Martin of Shepley Bulfinch on Shepley’s firmwide Q+A program, #AskFinch.  

Todd realized that a Q+A Program on Boulder’s intranet, BiscuitNet, was just the knowledge sharing solution his firm needed.  With support from Knowledge Architecture and an idea from the community, Todd and his colleagues successfully implemented a firmwide Q+A program, #AskBA.  

Today, Boulder Associates has an average of 8 posts per month to the #AskBA hashtag.  

In this recorded webinar, you’ll learn how Boulder Associates:

• Established its firmwide Q+A program

• Engaged top subject matter experts in knowledge sharing

• Adapted a best practice to fit their culture  

If you only have a few minutes, we recommend jumping to two highlights: Establishing a Firmwide Q+A Program (15:25) and Year One Results (24:39).

Featured Guests

Amy Anderson, Marketing Information Coordinator

Webinar Summary

In 2017, Shive-Hattery’s employee survey turned up an actionable insight: Employees were beginning to feel disconnected from their colleagues due to geographical barriers. Firm leadership saw an opportunity to use Shive-Hattery’s intranet, SHare, to reconnect the offices and help fulfill the firm’s One Firm Vision.

Today, all seven offices are sharing news and announcements on SHare, and 30-60% of employees read 1+ office news post weekly.

In this recorded webinar, you’ll learn how Shive-Hattery:

• Created a shared vision for change

• Supported change agents with analytics

• Incorporated change into firm culture

If you only have a few minutes, we recommend jumping to two highlights: Example Posts that Demonstrate a Range of Office Cultures (6:22) and Communicate the Vision for Buy-In (19:53).

Featured Guests

Fran Quiram, Project Manager + Architect, CTA Architects Engineers

Webinar Summary

CTA's board set a BHAG (Big Hairy Audacious Goal) to increase the efficacy of their project management function. Fran and her fellow committee members took this challenge on, and the results have exceeded board expectations.

In this webinar, you'll learn how CTA got from BHAG to results by:

• Creating a process for continuous improvement of project management tools

• Defining project manager roles and responsibilities

• Utilizing Synthesis to help project managers across 14 office learn and grow

If you only have a few minutes, we recommend jumping to two highlights: Accountability + Creating Alignment at (7:05) and Gather, CTA's PM Community on the Intranet, at (16:30).

Featured Guests

Rachel Steer, Chief Administrative Officer, DOWL
Kristin Folmar, Quality Manager, DOWL

Webinar Summary

In 2016, DOWL launched an Operational Excellence (OpEx) program designed to improve project management, enhance client experience, and establish accountability across their 24 offices. DOWL leveraged their Synthesis intranet, The Point, to engage employees across the business in this critical initiative.

In this webinar, you'll learn how DOWL:

• Established The Point as the center for content, communications, resources, and training related to OpEx

• Developed a user-friendly home for OpEx which includes a graphical landing page linking to key OpEx resources, an OpEx FAQ, and introductory videos

• Supported the launch of the OpEx initiative through a series of posts by key executives and project stakeholders

• Continued the dialog through posts about new and updated OpEx resources, early wins, and #OpExStories

If you only have a few minutes, we recommend jumping to two highlights: Origin Story of the Operational Excellence (OpEx) Initiative (6:00) and Intranet Tour: The OpEx Community (16:34).

Featured Guests

Hilary Barlow, Architect and Community Manager at Payette

Webinar Summary

Payette is a design firm that specializes in the healthcare, health science, and academic science markets. Maintaining a competitive advantage in rapidly changing markets means that the Payette team must prioritize continuous learning and development. To maintain a competitive edge, team members must engage in a lot of continuous learning.

In her role as Community Manager for Payette’s Big Science Group, Hilary Barlow has answered a difficult question: What does learning look like for highly skilled professionals, many of whom are already experts in their field?

In this webinar, you’ll learn how Hilary:

• Identifies hot topics and good teachers
• Convenes the Big Science community
• Captures key learnings on Synthesis
• Engages community members in the process

If you only have a few minutes, we recommend jumping to two highlights: Introduction to Payette’s Knowledge Groups (9:00) and Big Science’s Monthly Meetings (14:00).