Todd Henderson, Principal at Boulder Associates
In Spring of 2016, Todd Henderson attended his first KA Connect conference where he heard a talk given by Jim Martin of Shepley Bulfinch on Shepley’s firmwide Q+A program, #AskFinch.
Todd realized that a Q+A Program on Boulder’s intranet, BiscuitNet, was just the knowledge sharing solution his firm needed. With support from Knowledge Architecture and an idea from the community, Todd and his colleagues successfully implemented a firmwide Q+A program, #AskBA.
Today, Boulder Associates has an average of 8 posts per month to the #AskBA hashtag.
In this recorded webinar, you’ll learn how Boulder Associates:
Established its firmwide Q+A program
Engaged top subject matter experts in knowledge sharing
Adapted a best practice to fit their culture
If you only have a few minutes, we recommend jumping to two highlights: Establishing a Firmwide Q+A Program (15:25) and Year One Results (24:39).
01:00 KA Connect 2019: Elevating the Employee Experience
01:42 Announcing our Speaker Lineup
02:32 Knowledge Week
03:35 KA Advance LinkedIn Group Highlight: How does your firm handle searching for technical staff based on their skills?
04:50 Todd Henderson, Principal
05:45 Boulder Associates
06:50 Todd’s Profile & KM Role
Intranet Show & Tell: BiscuitNet
08:20 Communities & Essential Content: A Work in Progress
10:20 Posts: A Rich Stream of Content
11:00 Post Analytics
#askBA Preparation & Rollout
12:21 Discovering Knowledge Management at KA Connect
14:25 An Allegory: We Tried Baseball and it Didn’t Work
15:25 “Establishing a Firmwide Q+A Program Using Synthesis” Blog Post
16:10 9 Step Plan / What We Did
20:00 First Responders: A Firm Cross-Section
20:55 Presentation to the Firm: BiscuitNet’s #askBA Goals
22:15 Question Guidelines
23:30 Question Example Breakdown
24:39 Year One Results
26:48 ...Technical Knowledge Questions
27:20 ...Specific Expertise Questions
28:00 ...Finding a Resource Questions
28:20 ...Other Questions
29:18 Deeper Data Analysis: Is There a Pattern?
30:22 When Do We Ask and Answer Questions?
32:25 Unanswered Questions
35:50 Polling Questions
37:21 Feedback: A Method for Showing What You Know
38:44 Feedback: One Question Askers
39:30 Stabilize and Maintain
41:00 Refocus, Go Deeper, Identify Themes
43:15 Did you establish rules of engagement for answers?
44:50 What impact has #askBA had on information exchange at Boulder?
47:41 How did you sell the idea of being a first responder?
49:15 Has your list of first responders changed in the past year?
51:08 Did your personal brand / being a Principal have any impact on the initiative’s success?
52:42 What has been the most rewarding part of the #askBA journey?
54:33 Thank you Todd...
About Office Hours
Office Hours is 60 minutes of news, stories, and Q+A with Susan, Sarah, Chris, Zucu, and special guests from the KA Advance community. You can watch recordings of past Office Hours webinars here.