Tony Balistreri, Knowledge Manager, GRAEF
Shelly VandeWege, Marketing, GMB
Stephanie Eiler, Marketing, GMB
This Office Hours features short case studies from GRAEF and GMB, two firms that participated in our Essential Content Review (ECR) Beta program.
Keeping intranet content accurate and current can feel like a daunting task. Following a short introduction of the ECR process by Knowledge Architecture, you will hear how GRAEF’s Knowledge Manager, Tony Balistreri, and GMB’s Intranet Champions, Shelly VandeWege & Stephanie Eiler, adapted this process to meet their needs and create value for their organizations.
In this webinar, you’ll learn how each firm:
Tactically implemented a regular cadence of ECRs
Adjusted Knowledge Architecture’s ECR process to meet their firm’s needs
Identified gaps and launched intranet improvement projects to meet those gaps
If you only have a few minutes, we recommend jumping to three highlights:
ECRs Then and Now (18:00)
Discipline Wiki Pages (30:28)
Q: Do you have any advice for other firms to get started? (46:20)
00:58 Synthesis Workshop: Chicago
01:31 KA Connect 2019 Talks Now Available
02:00 KA Connect 2020 Registration Open
02:41 Spring 2019 Product Update
02:55 Idea Lab for Synthesis 6 Pages
03:52 Synthesis Workshop Chicago: Synthesis 6 Demo Day 2
Introduction to ECR Process
04:42 Definition and Importance of Essential Content
06:14 Talk: A Sustainable Approach to Technical Content Management
07:01 Article: Planning for Essential Content Maintenance
07:20 The Five Step Process
08:00 Beta Testing the ECR Process
08:37 Introduction: Tony Balistreri, Shelly VandeWege, and Stephanie Eiler
ECRs @ GRAEF
09:50 About GRAEF
11:12 Launching “The Vine”
11:47 Initial Challenges
13:45 Areas for Improvement
14:25 The (Too) Big Improvement Project
14:58 Roadblocks to Improvement
15:56 ECR Process Reboot
18:00 ECRs Then and Now
19:06 Emerging Communities
19:49 Current ECR Status
21:00 Q: What are some examples of smaller “bite-size” milestones?
ECRs @ GMB
22:40 About GMB
23:04 Launching “DORP”
23:56 Site Layout & Communities
24:12 Culture ECR
25:04 Practice ECR: Managing a Complex Community
27:30 Discipline-Specific Documents and Links
28:35 Shifting to User Centered Design
30:28 Discipline Wiki Pages
30:44 Example: Electrical Engineering Wiki Page
32:21 Tailoring the ECR Process
33:28 Tracking the ECR Process
34:18 What’s Next?
34:58 Q: How were community managers selected?
37:08 Q: Do you feel like there’s a finish line?
38:07 Q: How do you use analytics in your meetings?
42:10 Q: How do you manage your time and energy with ECRs?
45:13 Q: How do you keep track of the process?
46:20 Q: Do you have any advice for other firms to get started?
48:32 Q: Do you provide guidance for content managers to help gather the initial content, if so how do they mine for their teams information?
51:30 Added Benefit of ECRs: Learning about your firm through immersion in the essential content.
About Office Hours
Office Hours is 60 minutes of news, stories, and Q+A with Susan, Sarah, Chris, Zucu, and special guests from the KA Advance community. You can watch recordings of past Office Hours webinars here.