Shannon Kaplan, Operations
AKF had a problem — the proliferation of unreviewed standards were leading to employee frustration. Employees could not find the right resource at the right time and distrusted the technical content in their official, centralized, knowledge base. In the winter of 2017 they decided to do something about it. In her KA Connect 2019 interview, Shannon Kaplan will share the ins and outs of the content maintenance program that she designed and implemented to ensure that all employees would be able to find and use the firm’s latest and greatest technical content.
Focused on improving internal operations at AKF, Shannon is adept at assembling teams with a diverse range of knowledge and experience to tackle the most complex challenges firms face. Shannon systematically analyzes, reviews, and optimizes operational flow across many aspects of the firm, including but not limited to, information management, training, and overall project execution. She is the software administrator for Deltek, Synthesis, and Newforma, as well as the manager of the PM Academy, Emerging Leaders Academy, and Support Services Academy in AKF’s internal training program – AKF Institute. In her spare time Shannon also helps to relocate AKF offices when their leases expire.