Knowledge Management in the AEC Industry

 

Knowledge Management 101

Featured
Knowledge Management: The Secret to Unlocking Sustainable Design
Knowledge Management: The Secret to Unlocking Sustainable Design

Corey Squire of Bora Architecture & Interiors at KA Connect 2024.
32:32

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Connecting Knowledge Strategy to Business Strategy
Connecting Knowledge Strategy to Business Strategy

Christopher Parsons at KA Connect 2017.
52:49

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How to Make KM Succeed
How to Make KM Succeed

Larry Prusak at KA Connect 2017.
57:24

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Launching NASA’s Knowledge Management Program
Launching NASA’s Knowledge Management Program

Ed Hoffman at KA Connect 2016.
1:17:17

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The 7 Habits of Highly Effective Knowledge Management Organizations
The 7 Habits of Highly Effective Knowledge Management Organizations

Carla O'Dell at KA Connect 2016.
39:39

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Smarter by Design: A Knowledge Management Manifesto for the AEC Industry
Smarter by Design: A Knowledge Management Manifesto for the AEC Industry

Christopher Parsons at KA Connect 2016.
38:58

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Where is Knowledge Management Headed?
Where is Knowledge Management Headed?

Katrina Pugh at KA Connect 2015.
1:23:28

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Critical Knowledge Transfer

Featured
Connecting the Dots: How LS3P Aligns Knowledge Management, Marketing, and AI
Connecting the Dots: How LS3P Aligns Knowledge Management, Marketing, and AI

Katie Robinson of LS3P at KA Connect 2025.
31:33

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Knowledge Management: The Secret to Unlocking Sustainable Design
Knowledge Management: The Secret to Unlocking Sustainable Design

Corey Squire of Bora Architecture & Interiors at KA Connect 2024.
32:32

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Experiments in Critical Knowledge Transfer at Shepley Bulfinch
Experiments in Critical Knowledge Transfer at Shepley Bulfinch

Jim Martin at KA Connect 2017.
46:54

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Seeking Our Higher Gear: Elevating Performance Through Ethnography
Seeking Our Higher Gear: Elevating Performance Through Ethnography

Ryan Farias and Brian Lawlor at KA Connect 2017.
33:17

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Panning for Gold: Finding Critical Knowledge Mid-Stream at Dewberry
Panning for Gold: Finding Critical Knowledge Mid-Stream at Dewberry

Molly Johnson at KA Connect 2017.
17:37

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Principles of Design Behavior: A 360° View of Knowledge
Principles of Design Behavior: A 360° View of Knowledge

Erika Eklund and Julie Weston at KA Connect 2017.
27:44

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Deep Smarts and Core Capabilities
Deep Smarts and Core Capabilities

Dorothy Leonard at KA Connect 2017.
58:12

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Learning & Development

Featured
Upskilling the Next Generation: A Targeted Knowledge Management Strategy
Upskilling the Next Generation: A Targeted Knowledge Management Strategy

Kari Shonblom of BWBR at KA Connect 2025.
32:36

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Rethinking KM Teams: When Your Newest Teammate Is AI
Rethinking KM Teams: When Your Newest Teammate Is AI

Todd Henderson of Boulder Associates at KA Connect 2025.
38:40

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How Video Became a KM Superpower at Shepley Bulfinch
How Video Became a KM Superpower at Shepley Bulfinch

Jess Purcell of Shepley Bulfinch at KA Connect 2025.
31:49

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Focusing on What Matters Most: Preparing for Synthesis LMS at RIOS
Focusing on What Matters Most: Preparing for Synthesis LMS at RIOS

Gillian Hutchinson of RIOS at KA Connect 2025.
29:51

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Building the Learning Organization of the Future: Developing Human and Agentic Capabilities
Building the Learning Organization of the Future: Developing Human and Agentic Capabilities

Christopher Parsons of Knowledge Architecture at KA Connect 2025.
32:49

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Behind the Scenes of ELEVATE: KTGY’s Professional Development Program
Behind the Scenes of ELEVATE: KTGY’s Professional Development Program

John Robison of KTGY at KA Connect 2024.
38:46

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Deep Dive: Becoming a Knowledge Manager
Deep Dive: Becoming a Knowledge Manager

Julie Weston of HGA

42:17

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Deep Dive: Experiments in Virtual Knowledge Sharing
Deep Dive: Experiments in Virtual Knowledge Sharing

Jim Martin of Shepley Bulfinch

55:56

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The Hidden Benefits of Developing a Teaching Organization
The Hidden Benefits of Developing a Teaching Organization

Ellen Bensky of Turner Fleischer Architects at KA Connect 2019.
35:53

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Learning at RATIO: Building Culture Through Networked Learning
Learning at RATIO: Building Culture Through Networked Learning

Sarah Causey of RATIO at KA Connect 2018.
29:08

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Integrating Offline and Online Learning at Civiltech Engineering
Integrating Offline and Online Learning at Civiltech Engineering

Kyle Mishler of Civiltech Engineering at KA Connect 2018.
18:27

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Immersive Virtual Reality as a Knowledge Transfer Tool
Immersive Virtual Reality as a Knowledge Transfer Tool

Jim Martin of Shepley Bulfinch at KA Connect 2018.
12:40

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Learning as a Strategic Priority at Turner Fleischer Architects
Learning as a Strategic Priority at Turner Fleischer Architects

Ellen Bensky of Turner Fleischer Architects at KA Connect 2018.
32:19

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Fail It Forward
Fail It Forward

Stefnee Trzpuc of BWBR at KA Connect 2018.
12:17

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Crowdsourcing Technical Knowledge at Bergmeyer
Crowdsourcing Technical Knowledge at Bergmeyer

Bill Spaulding of Bergmeyer at KA Connect 2018.
13:20

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Teach Them How to Fish: Enhancing Technical Learning with KM Strategies
Teach Them How to Fish: Enhancing Technical Learning with KM Strategies

Dan Hottinger and Stefnee Trzpuc at KA Connect 2017.
39:18

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Behind the Scenes of Shive-Hattery’s Leadership Development Program
Behind the Scenes of Shive-Hattery’s Leadership Development Program

Jim Lee at KA Connect 2016.
43:49

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Social Learning at LMN Architects
Social Learning at LMN Architects

Scott Crawford + Jack Chaffin at KA Connect 2015.
33:13

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The Evolution of Arup University
The Evolution of Arup University

Kyle Fisher at KA Connect 2015.
19:56

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A16: A Revolutionary Program for Up/Down Mentoring
A16: A Revolutionary Program for Up/Down Mentoring

John Pocorobba at KA Connect 2011.
17:21

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Dinosaur Lessons: Learn or Die
Dinosaur Lessons: Learn or Die

Laurie Dreyer at KA Connect 2010.
34:47

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Internal Communications

Featured
Orchestrating Cultural Transformation through Communications and Collaboration
Orchestrating Cultural Transformation through Communications and Collaboration

Karen Robichaud of Payette at KA Connect 2019.
27:10

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The Networked President: Using Social Media to Improve Recruiting and Retention
The Networked President: Using Social Media to Improve Recruiting and Retention

Mitch Fortner of KSA at KA Connect 2019.
1:03:29

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Continuously Improving the Employee Experience
Continuously Improving the Employee Experience

Carole Wedge of Shepley Bulfinch at KA Connect 2019.
34:35

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Onboarding Knowledge and Talent within DLR Group
Onboarding Knowledge and Talent within DLR Group

Andy Ernsting of DLR Group at KA Connect 2018.
29:33

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Collaborative Communications: The Key to Business and Culture Change
Collaborative Communications: The Key to Business and Culture Change

Luanne Greene of Ayers Saint Gross at KA Connect 2018.
25:29

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#AskFinch: How Shepley Bulfinch Improved Knowledge Sharing through Measurement
#AskFinch: How Shepley Bulfinch Improved Knowledge Sharing through Measurement

Jim Martin at KA Connect 2016.
30:22

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Equity, Diversity, and Inclusion

Featured
Deep Dive: Mary-Margaret Zindren on Culture Change
Deep Dive: Mary-Margaret Zindren on Culture Change

Mary-Margaret Zindren of AIA Minnesota

1:26:33

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Deep Dive: FXCollaborative on Employee Resource Groups
Deep Dive: FXCollaborative on Employee Resource Groups

Shannon, Teyana, Chelsea, and Martin of FXCollaborative

1:24:26

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Deep Dive: Perkins and Will on Equity, Diversity, and Inclusion
Deep Dive: Perkins and Will on Equity, Diversity, and Inclusion

Gabrielle Bullock and Meg Brown of Perkins and Will

01:23:59

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Deep Dive: Building Equitable, Diverse, and Inclusive Organizations
Deep Dive: Building Equitable, Diverse, and Inclusive Organizations

Renée Cheng, Dean of the College of Built Environments at the University of Washington

01:27:47

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Orchestrating Cultural Transformation through Communications and Collaboration
Orchestrating Cultural Transformation through Communications and Collaboration

Karen Robichaud of Payette at KA Connect 2019.
27:10

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Continuously Improving the Employee Experience
Continuously Improving the Employee Experience

Carole Wedge of Shepley Bulfinch at KA Connect 2019.
34:35

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Lessons Learned

Featured
Deep Dive: Becoming a Knowledge Manager
Deep Dive: Becoming a Knowledge Manager

Julie Weston of HGA

42:17

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Deep Dive: Experiments in Virtual Knowledge Sharing
Deep Dive: Experiments in Virtual Knowledge Sharing

Jim Martin of Shepley Bulfinch

55:56

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A Framework for Collaboration and Quality: SMMA’s ISO 9001 Journey
A Framework for Collaboration and Quality: SMMA’s ISO 9001 Journey

Ryan Farias and Jessica Smith of SMMA at KA Connect 2018.
27:24

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Lessons Learned from Lessons Learned
Lessons Learned from Lessons Learned

Nick Milton of Knoco Ltd at KA Connect 2018.
36:06

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Operationalizing Lessons Learned at Boulder Associates
Operationalizing Lessons Learned at Boulder Associates

Todd Henderson and James Lenhart of Boulder Associates at KA Connect 2018.
27:33

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Knowledge Reviews in the Flow at Arup: Lessons on the Journey So Far
Knowledge Reviews in the Flow at Arup: Lessons on the Journey So Far

Andrew Trickett of Arup at KA Connect 2018.
58:13

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Improving Knowledge Flow: The AEC Lessons Learned Pipeline
Improving Knowledge Flow: The AEC Lessons Learned Pipeline

Christopher Parsons of Knowledge Architecture at KA Connect 2018.
30:30

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How a Single Event Influenced the Culture of Sharing Lessons Learned at MKA
How a Single Event Influenced the Culture of Sharing Lessons Learned at MKA

Andy Fry of Magnusson Klemencic Associates at KA Connect 2018.
22:40

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Communities of Practice

Featured
Upskilling the Next Generation: A Targeted Knowledge Management Strategy
Upskilling the Next Generation: A Targeted Knowledge Management Strategy

Kari Shonblom of BWBR at KA Connect 2025.
32:36

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Engaging Engineers with Company Wide Collaboration at AEI
Engaging Engineers with Company Wide Collaboration at AEI

Krista Murphy of AEI at KA Connect 2019.
23:17

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5 Ways to Amplify Your Communities of Practice
5 Ways to Amplify Your Communities of Practice

Sue Marshall at KA Connect 2016.
13:23

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Push vs. Pull: A Simple Approach to Improve Knowledge Sharing
Push vs. Pull: A Simple Approach to Improve Knowledge Sharing

Stefnee Trzpuc at KA Connect 2016.
16:37

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#AskFinch: How Shepley Bulfinch Improved Knowledge Sharing through Measurement
#AskFinch: How Shepley Bulfinch Improved Knowledge Sharing through Measurement

Jim Martin at KA Connect 2016.
30:22

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Architecting a Collaborative Culture Using TheCR’s Working Out Loud Framework
Architecting a Collaborative Culture Using TheCR’s Working Out Loud Framework

Rachel Happe at KA Connect 2016.
49:49

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From Peer Groups to Communities of Practice: A 20-Year Journey
From Peer Groups to Communities of Practice: A 20-Year Journey

Gil Hantzsch at KA Connect 2016.
17:48

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The 7 Habits of Highly Effective Knowledge Management Organizations
The 7 Habits of Highly Effective Knowledge Management Organizations

Carla O'Dell at KA Connect 2016.
39:39

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Social Learning at LMN Architects
Social Learning at LMN Architects

Scott Crawford + Jack Chaffin at KA Connect 2015.
33:13

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Design Diffusion at KieranTimberlake
Design Diffusion at KieranTimberlake

Matthew Krissel at KA Connect 2015.
15:34

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Secrets of Great Communities & Community Managers
Secrets of Great Communities & Community Managers

Vanessa DiMauro at KA Connect 2014.
20:30

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Tales from the Field: Confessions of a Knowledge Manager
Tales from the Field: Confessions of a Knowledge Manager

Andrew Trickett at KA Connect 2013.
25:55

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Intranets

Featured
Connecting the Dots: How LS3P Aligns Knowledge Management, Marketing, and AI
Connecting the Dots: How LS3P Aligns Knowledge Management, Marketing, and AI

Katie Robinson of LS3P at KA Connect 2025.
31:33

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Upskilling the Next Generation: A Targeted Knowledge Management Strategy
Upskilling the Next Generation: A Targeted Knowledge Management Strategy

Kari Shonblom of BWBR at KA Connect 2025.
32:36

Read more →
How Video Became a KM Superpower at Shepley Bulfinch
How Video Became a KM Superpower at Shepley Bulfinch

Jess Purcell of Shepley Bulfinch at KA Connect 2025.
31:49

Read more →
Knowledge Management: The Secret to Unlocking Sustainable Design
Knowledge Management: The Secret to Unlocking Sustainable Design

Corey Squire of Bora Architecture & Interiors at KA Connect 2024.
32:32

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A Sustainable Approach to Technical Content Maintenance
A Sustainable Approach to Technical Content Maintenance

Shannon Kaplan of AKF at KA Connect 2019.
43:51

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Orchestrating Cultural Transformation through Communications and Collaboration
Orchestrating Cultural Transformation through Communications and Collaboration

Karen Robichaud of Payette at KA Connect 2019.
27:10

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Design Better Intranets through User-Centered Design
Design Better Intranets through User-Centered Design

Kathryn Whitenton of Nielsen Norman Group at KA Connect 2019.
55:41

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Push vs. Pull: A Simple Approach to Improve Knowledge Sharing
Push vs. Pull: A Simple Approach to Improve Knowledge Sharing

Stefnee Trzpuc at KA Connect 2016.
16:37

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Building Knowledge Strategies with Search Data
Building Knowledge Strategies with Search Data

Drew Wiberg at KA Connect 2016.
13:22

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#AskFinch: How Shepley Bulfinch Improved Knowledge Sharing through Measurement
#AskFinch: How Shepley Bulfinch Improved Knowledge Sharing through Measurement

Jim Martin at KA Connect 2016.
30:22

Read more →
Social Learning at LMN Architects
Social Learning at LMN Architects

Scott Crawford + Jack Chaffin at KA Connect 2015.
33:13

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Activating Knowledge Sharing at DLR Group
Activating Knowledge Sharing at DLR Group

Andy Ernsting at KA Connect 2015.
20:40

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Secrets of Highly Connected Practices
Secrets of Highly Connected Practices

Christopher Parsons at KA Connect 2013.
33:30

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Research

Featured
Organizational Listening at HGA
Organizational Listening at HGA

Tim Carl of HGA at KA Connect 2019.
27:21

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The AEC Librarian of the Future
The AEC Librarian of the Future

Julie Weston at KA Connect 2016.
41:33

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Research First: Growing and Developing Intellectual Content at EYP
Research First: Growing and Developing Intellectual Content at EYP

Leila Kamal at KA Connect 2015.
25:48

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R&D at Weidlinger: Past, Present, and Future
R&D at Weidlinger: Past, Present, and Future

Raymond Daddazio at KA Connect 2013.
23:48

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The Connected Practice
The Connected Practice

Christopher Parsons at KA Connect 2012.
42:15

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Marrying Research and Intuition
Marrying Research and Intuition

Frank Grauman at KA Connect 2012.
24:49

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Give it Away: The Marketing Impact of Research
Give it Away: The Marketing Impact of Research

Jim Wheeler at KA Connect 2012.
15:36

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R&D: Reinvention and Design
R&D: Reinvention and Design

Sam Miller at KA Connect 2012.
18:49

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Occupant Satisfaction and Sustainable Design
Occupant Satisfaction and Sustainable Design

Scott Shell at KA Connect 2011.
18:35

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Harvesting Knowledge and Evidence in the Wild
Harvesting Knowledge and Evidence in the Wild

W. Mike Martin at KA Connect 2011.
24:04

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Design Research and the 21st Century Hospital
Design Research and the 21st Century Hospital

Derek Parker at KA Connect 2011.
17:47

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Data Mining for Design
Data Mining for Design

Nambi Gardner and Laura Crescimano at KA Connect 2011.
18:52

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Thought Leadership

Featured
Knowledge Management: The Secret to Unlocking Sustainable Design
Knowledge Management: The Secret to Unlocking Sustainable Design

Corey Squire of Bora Architecture & Interiors at KA Connect 2024.
32:32

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Activating Knowledge Sharing at DLR Group
Activating Knowledge Sharing at DLR Group

Andy Ernsting at KA Connect 2015.
20:40

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Lessons from 50 Years of Thought Leadership Blockbusters and Bombs in Management Consulting
Lessons from 50 Years of Thought Leadership Blockbusters and Bombs in Management Consulting

Bob Buday at KA Connect 2014.
35:30

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The Landscape of Thought Leadership in the Built Environment Professions
The Landscape of Thought Leadership in the Built Environment Professions

Amanda Walter at KA Connect 2013.
19:35

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Engineering Content: The Story of Arup Thoughts
Engineering Content: The Story of Arup Thoughts

Carmen Whitelock at KA Connect 2012.
17:34

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The Connected Practice
The Connected Practice

Christopher Parsons at KA Connect 2012.
42:15

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The Social Nature of Engineers
The Social Nature of Engineers

Jim Kent at KA Connect 2012.
29:58

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Give it Away: The Marketing Impact of Research
Give it Away: The Marketing Impact of Research

Jim Wheeler at KA Connect 2012.
15:36

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Marketing

Featured
Connecting the Dots: How LS3P Aligns Knowledge Management, Marketing, and AI
Connecting the Dots: How LS3P Aligns Knowledge Management, Marketing, and AI

Katie Robinson of LS3P at KA Connect 2025.
31:33

Read more →
Orchestrating Cultural Transformation through Communications and Collaboration
Orchestrating Cultural Transformation through Communications and Collaboration

Karen Robichaud of Payette at KA Connect 2019.
27:10

Read more →
The Networked President: Using Social Media to Improve Recruiting and Retention
The Networked President: Using Social Media to Improve Recruiting and Retention

Mitch Fortner of KSA at KA Connect 2019.
1:03:29

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Panel Discussion: Connecting with Clients via the Web
Panel Discussion: Connecting with Clients via the Web

Panel Discussion: Connecting with Clients via the Web at KA Connect 2015.
1:00:04

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Behind the Scenes: Crowdsourcing Marketing Videos
Behind the Scenes: Crowdsourcing Marketing Videos

Emily Hooper at KA Connect 2016.
20:27

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Activating Knowledge Sharing at DLR Group
Activating Knowledge Sharing at DLR Group

Andy Ernsting at KA Connect 2015.
20:40

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Lessons from 50 Years of Thought Leadership Blockbusters and Bombs in Management Consulting
Lessons from 50 Years of Thought Leadership Blockbusters and Bombs in Management Consulting

Bob Buday at KA Connect 2014.
35:30

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Short Passes: 5 Ways to Beat Content Anxiety
Short Passes: 5 Ways to Beat Content Anxiety

Christopher Parsons at KA Connect 2014.
16:05

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Mobile Marketing: What You Need to Know
Mobile Marketing: What You Need to Know

Jaron Rubenstein at KA Connect 2014.
20:08

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The A/E Firm Website of 2015
The A/E Firm Website of 2015

Jason Mlicki at KA Connect 2014.
19:19

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The Landscape of Thought Leadership in the Built Environment Professions
The Landscape of Thought Leadership in the Built Environment Professions

Amanda Walter at KA Connect 2013.
19:35

Read more →
Engineering Content: The Story of Arup Thoughts
Engineering Content: The Story of Arup Thoughts

Carmen Whitelock at KA Connect 2012.
17:34

Read more →
The Connected Practice
The Connected Practice

Christopher Parsons at KA Connect 2012.
42:15

Read more →
The Social Nature of Engineers
The Social Nature of Engineers

Jim Kent at KA Connect 2012.
29:58

Read more →
Give it Away: The Marketing Impact of Research
Give it Away: The Marketing Impact of Research

Jim Wheeler at KA Connect 2012.
15:36

Read more →
 

Data & Analytics

Featured
Connecting the Dots: How LS3P Aligns Knowledge Management, Marketing, and AI
Connecting the Dots: How LS3P Aligns Knowledge Management, Marketing, and AI

Katie Robinson of LS3P at KA Connect 2025.
31:33

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Low-Code, High-Impact: Solving Real Business Problems with Custom AI Apps
Low-Code, High-Impact: Solving Real Business Problems with Custom AI Apps

Ron Heims of RDG Planning & Design at KA Connect 2025.
32:50

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Designing a Successful Hybrid Practice
Designing a Successful Hybrid Practice

Jim Chambers and Jim Martin of Shepley Bulfinch at KA Connect 2024.
42:20

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The Revolution of Knowledge Management at Turner Fleischer
The Revolution of Knowledge Management at Turner Fleischer

Ellen Bensky of Turner Fleischer Architects at KA Connect 2024.
35:02

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An Interactive Dashboard to Transfer Critical Knowledge
An Interactive Dashboard to Transfer Critical Knowledge

Nuri Miller and Jonathan Kanda at KA Connect 2017.
26:44

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Building Knowledge Strategies with Search Data
Building Knowledge Strategies with Search Data

Drew Wiberg at KA Connect 2016.
13:22

Read more →
#AskFinch: How Shepley Bulfinch Improved Knowledge Sharing through Measurement
#AskFinch: How Shepley Bulfinch Improved Knowledge Sharing through Measurement

Jim Martin at KA Connect 2016.
30:22

Read more →
Data Visualization and Space Analytics at Ayers Saint Gross
Data Visualization and Space Analytics at Ayers Saint Gross

Lisa M. Keith at KA Connect 2016.
24:28

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