Todd Henderson, Director of Practice Improvement, Boulder Associates

Talk Description
What if your knowledge management team included not just people, but AI? That’s the experiment Boulder Associates Principal Todd Henderson is running as he tackles a fast-moving L&D challenge: helping experienced architects—new to healthcare design—quickly get up to speed on the complexity of hospitals, user group meetings, and planning workflows.

Without a formal L&D team to lean on, Todd is taking a focused, pragmatic approach. He’s zeroed in on a single business problem, then tapped AI as a thought partner, content co-creator, and even a potential simulator to help accelerate learning. Along the way, he’s using expert interviews, real user feedback, and rapid iteration to drive results while stretching what a KM “team” can be.

This session offers a timely case study in building AI-augmented KM teams to solve targeted, high-impact problems. If you’re wondering how to operationalize AI within your own KM or learning function, or how to go further, faster, without boiling the ocean, this story offers a compelling glimpse into what’s possible.

Speaker Bio
Todd Henderson is a principal at Boulder Associates Architects, where he serves as Director of Practice Improvement. After two decades designing healthcare environments, Todd shifted his focus to the operational backbone of practice—leading initiatives in knowledge management, onboarding, quality assurance, and firmwide change management. He rebuilt the firm’s corporate university and led the revamp of its intranet to support better learning and collaboration. A longtime process nerd, Todd applies systems thinking with lean and agile methods to untangle complex problems and drive lasting change.

Christopher Parsons of Knowledge Architecture interviews Todd Henderson of Boulder Associates at KA Connect 2025.

Q+A Timeline

00:00 Which ideas worked better than anticipated?
01:34 About the council of experts
03:23 Is there such a thing at sufficient Todd?
04:23 Does having a brain trust affect hiring needs?
05:35 Is the brain trust a Todd-only tool?
06:23 How do you create a LinkedIn surgeon?
08:28 Was the surgeon role-play helpful?
10:26 How did Kate factor into your research?
11:55 Why not create a human brain trust?
14:42 How do you convince AI skeptics?
15:55 How will you approach project management?
17:29 What does leadership think?
18:54 Who proposed project management?