Jennifer Stutts, VP of Communications, Marketing & Strategy
Krystal Modigell, Marketing Communications Specialist
A couple years ago, RS&H was faced with a communications and information access problem.
Many of their 800 employees were struggling to find the information they needed to be effective and to understand what was happening across the business. At the same time, RS&H was preparing to onboard 200 – 300 employees. The management team knew they needed better infrastructure to support their growing workforce.
Today, they are meeting these fundamental business needs for 1,100 employees with Blaze, their Synthesis Intranet.
In this webinar, you’ll learn how RS&H:
- Introduced Blaze as the go-to place for “all RS&H” news and dialog
- Kept employee’s user experience at the center of their design
- Used SMART goals to maintain alignment with stakeholders
If you only have a few minutes, we recommend jumping to two highlights: RS&H’s Knowledge Management Objectives (8:50) and Best Practice 2: Focus on the User (18:40).
01:15 Office Hours Recording: Online & Offline Learning at Payette
02:20 KA Connect 2018 & Synthesis Workshop San Francisco Registration
05:45 Launching Synthesis @RS&H
06:35 Company Background
08:50 RS&H’s Knowledge Management Objectives
11:15 Best Practice 1: Build the Foundation
11:15 …Understanding User Needs
14:30 …Top Priorities
17:05 …Success Metrics
18:40 Best Practice 2: Focus on the User
19:00 …Developing a Taxonomy and Navigation
20:30 …Organization Lessons from RS&H’s Old Intranet
21:30 …Final Taxonomy and Navigation
24:40 Best Practice 3: Enable the Team
25:45 …Implementation Team
27:10 …Did the team change after go live?
28:15 …Blaze 101
32:05 …What is the difference between a community manager and a content editor? And what are their roles in the firm?
36:00 …Content Addition & Change Protocol
38:05 …Engaging Early Adopters
40:50 Best Practice 4: Have fun!
41:30 …Naming the Intranet
42:50 …Launch Campaign
44:30 …How long was the welcome video?
46:30 Were we successful?
46:48 …Early Success
48:00 …Success Metrics Achieved
49:30 What did you learn, and what changes did you make, based on early adopter feedback?
50:40 Implementation Schedule
51:20 How did you choose which projects to include on the intranet at launch?
51:55 What does “decision making simplicity” mean?
About Office Hours
Office Hours is 60 minutes of news, stories, and Q+A with Susan, Chris, Zucu, and special guests from the KA Advance community. You can watch recordings of past Office Hours webinars here.