Hilary Barlow, Architect and Community Manager at Payette
Payette is a design firm that specializes in the healthcare, health science, and academic science markets. Maintaining a competitive advantage in rapidly changing markets means that the Payette team must prioritize continuous learning and development. To maintain a competitive edge, team members must engage in a lot of continuous learning.
In her role as Community Manager for Payette’s Big Science Group, Hilary Barlow has answered a difficult question: What does learning look like for highly skilled professionals, many of whom are already experts in their field?
In this webinar, you’ll learn how Hilary:
- Identifies hot topics and good teachers
- Convenes the Big Science community
- Captures key learnings on Synthesis
- Engages community members in the process
If you only have a few minutes, we recommend jumping to two highlights: Introduction to Payette’s Knowledge Groups (9:00) and Big Science’s Monthly Meetings (14:00).
02:00 KA Connect 2018 & Synthesis Workshop San Francisco Registration
05:00 KA Advance LinkedIn Group Highlights
06:45 Online and Offline Learning @ Payette
09:00 Introduction to Payette’s Knowledge Groups
12:00 Knowledge Groups: Roles & Responsibilities
13:00 Hilary’s Background and Role
13:45 Big Science Knowledge Group
14:00 Big Science’s Monthly Meetings
19:10 Meeting Preparation
22:50 Meeting Day-of Activities
23:50 Meeting Follow Up
25:10 Example: Clean Room Design Presentation
30:05 Example: Project Tour
32:10 Engaging Members In Authoring Follow-up Posts
33:15 Do event attendees earn AIA credits?
33:50 Who does the event recording and editing? How sophisticated is the editing?
35:30 Community Management Tips
37:40 What is the benefit to having all firm events in one Synthesis calendar?
39:10 How do you identify & ask colleagues to do event write-ups?
41:30 What were your 2017 “biggest winner” events?
42:55 How is your time split between community management duties and the rest of your job?
43:45 What are the most time intensive parts of putting on an event?
44:50 How does the firm leadership support event participation while regulating the draw on billable time?
46:20 What is your average event attendance?
47:00 For the videos that you record, have you looked at the analytics to see who is watching them or how long they are watched?
47:30 What advice would you give someone who is embarking on their journey as a community manager?
49:05 What is next for Big Science’s events and knowledge asset development?
50:10 How do you onboard new community members?
50:50 Do you imagine that you’ll repeat sessions?
About Office Hours
Office Hours is 60 minutes of news, stories, and Q+A with Susan, Chris, Zucu, and special guests from the KA Advance community. You can watch recordings of past Office Hours webinars here.