Fran Quiram, Project Manager + Architect, CTA Architects Engineers
CTA's board set a BHAG (Big Hairy Audacious Goal) to increase the efficacy of their project management function. Fran and her fellow committee members took this challenge on, and the results have exceeded board expectations.
In this webinar, you'll learn how CTA got from BHAG to results by:
- Creating a process for continuous improvement of project management tools
- Defining project manager roles and responsibilities
- Utilizing Synthesis to help project managers across 14 office learn and grow
If you only have a few minutes, we recommend jumping to two highlights: Accountability + Creating Alignment at (7:05) and Gather, CTA's PM Community on the Intranet, at (16:30).
01:20 Update on KA Connect 2018 Talks
01:50 Synthesis Workshop Registration
02:30 Introduction: Fran Quiram @ CTA
03:40 Brief History of Project Management at CTA
04:55 The BHAG that Started It All
05:38 Support - The Importance of Executive Sponsorship and Best Practices
06:00 Energy - Building the Team and Identifying Improvements
07:05 Accountability - Creating Alignment
08:55 … Project Manager Scorecard
10:45 … What problem was CTA trying to solve by reducing the number of project managers?
12:05 Repetition - Monthly Project Manager Training
13:10 … How do you prioritize training topics?
14:15 … How do you select trainers? Do you bring in outside trainers?
16:30 Gather - The PM Community on the Intranet
17:50 … PM Roadmap Resources
19:13 … Onboarding New Project Managers
20:10 … What technology do you use to conduct monthly trainings?
21:35 Continuity - Continuous Improvement
22:50 How Is It Working?
22:50 … New Project Manager Request Process
25:00 … Folder Structure Improvements
26:50 … Resource Adoption
27:50 … How did you build engagement, traction, and get Project Managers accustomed to using these new resources?
30:05 … Reporting to Our Board
32:21 6 Steps to Rebuilding the Culture
35:00 What is it about this project that excites you?
36:00 Did it create confusion for clients if their primary contact isn’t a Project Manager?
37:40 How were conversations managed for the 100+ people who would no longer be Project Managers?
39:05 Did CTA re-engineer your career path because of these changes?
40:00 How do you collect the data for the scorecard?
42:20 Did you have a culture of metrics and goals before the BHAG exercise?
43:15 Do the BHAG committee members have an expected amount of time to participate? Is there a plan to change members overtime?
44:00 Have revenue & profitability increased since implementing the program
45:00 Are there any incentives for PMs to participate in the program?
46:00 What has been the most rewarding part of this process for you personally?
47:37 What's next?
49:33 How long did it take for everyone to adopt Deltek Vision Resource Planning?
50:40 What have you learned through this process about Project Manager and how has this made you a better Project Manager?
About Office Hours
Office Hours is 60 minutes of news, stories, and Q+A with Susan, Chris, Zucu, and special guests from the KA Advance community. You can watch recordings of past Office Hours webinars here.