Featured Guests
Jeff Stempson, Director of Information Technology
Brandon Norton, Senior Graphic Designer
Webinar Summary
This month’s Office Hours featured an intranet tour of Fuscoe Engineering’s Synthesis intranet, ARC. Launching a Synthesis intranet in the fall of 2016 was an important milestone in Fuscoe’s knowledge management journey. Highlights of the new intranet include:
- Analog Communities of Practice got a digital home
- Disconnected and siloed key information about employees and projects is now accessible to all employees in a single system
- Employees can now find fundamental information about how work is done at Fuscoe via a single, informative toolbox
In this webinar, Jeff and Brandon give a tour of Arc and share their insights on brand alignment and employee engagement. If you only have a few minutes, we recommend jumping to two intranet tour highlights: Engineering CADD Standards (21:40) and #AskARC (38:45).
Webinar Timeline
00:45 KA Connect 2017 Theme and Registration
02:10 Synthesis Workshop San Francisco and Knowledge Week Events
05:20 KA Advance LinkedIn Group Highlights
7:30 Welcome Jeff Stempson and Brandon Norton
8:00 Introduction to Fuscoe
9:50 How does the intranet fit into Fuscoe’s knowledge management journey?
12:20 Why “ARC”?
16:45 Overview of ARC’s communities
19:15 How did you identify community champions?
20:45 Tool Time Tuesday
21:40 Engineering CADD Standards
22:40 How do you announce Engineering CADD Standards with ARC?
24:00 Marketing Forms
25:40 How did you build the Name Plate order form?
26:50 How did you subscribe to the RSS feed?
29:20 Employee Directory
30:45 How did you decide which projects to include in your Project Directory for your go-live?
32:45 Why do you have colored rings around each employee’s headshot? How did you do it?
37:30 HR Announcements
38:45 #AskARC
40:30 Stormwater Community Content and Team
42:30 Was your site programming done in house?
43:20 What is custom CSS and how did you use it to brand ARC?
44:50 Do you preview CSS changes before your push them to ARC?
46:10 What is the workflow for #AskARC? Who does the tagging?
47:45 Do you use ARC for both standards and project document management?
49:10 What is featured in the Connect community?
51:25 What IT resources are on the Toolbox community?
52:40 What’s next for ARC?
54:10 Do you make much use of wiki pages?
About Office Hours
Office Hours is 60 minutes of news, stories, and Q+A with Susan, Chris, Zucu, and special guests from the KA Advance community. You can watch recordings of past Office Hours webinars here.
