Featured Guests
Ron Heims, Principal and IT Director at RDG Planning & Design
Susan Strom, Director of Client Success at Knowledge Architecture
Webinar Summary
Twelve years ago, RDG Planning & Design developed an intranet to help employees find firmwide standards, procedures, and company announcements. Over time, their homegrown intranet had become cumbersome to maintain and the content became outdated. As RDG evolved, they needed a knowledge-sharing solution that was more flexible and supportive of user-generated content.
Last year, RDG partnered with Knowledge Architecture to reboot their intranet technology, governance, and team. The result is their new Synthesis intranet, “The Know.”
Today, 100% of employees visit “The Know” monthly, 95% of employees access essential standards and guides monthly, and 80 - 95% of employees open news and announcement posts weekly.
In this webinar Ron and Susan share RDG’s story along with current best practices for launching an awesome intranet, including:
What makes an awesome intranet?
Who makes an awesome intranet?
How to launch your intranet awesomely.
We wrap up with a brief tour of RDG’s awesome intranet!
If you only have a few minutes, we recommend jumping to three highlights:
Great Intranet Teams (19:04)
Kübler-Ross Change Curve (29:24)
Brief Tour of RDG’s Awesome Intranet (38:48)
Webinar Timeline
Announcements
00:52 KA Connect 2020 Registration Open
02:14 Synthesis Workshop San Francisco 2020
03:53 Introduction: Ron @ RDG Planning
Launching an Awesome Intranet!
05:00 Introduction to RDG
06:10 Supporting a Remote Workforce
08:24 RDG Business Strategies
09:53 RDG’s Existing Intranet: The Know
11:04 Introduction to Knowledge Architecture
12:04 Why Get a New Intranet?
13:50 Roadmap Outline
What Makes an Awesome Intranet?
14:25 Intranet Maturity Model
16:25 RDG Intranet Survey
17:30 RDG’s Year 1 Priorities
Who Makes an Awesome Intranet?
18:12 Who Do You Involve in Organizational Change?
19:04 Great Intranet Teams
20:20 Core Team vs Content Team
21:27 Core Team Responsibilities
22:06 Content Team Responsibilities
22:37 Core Team Roles
24:04 Content Team Roles
24:43 Stakeholder Analysis: Essential Content
26:22 RDG Intranet Team
Launching Your Intranet Awesomely
28:10 Behavior Change Process: Transition Patterns
29:24 Kübler-Ross Change Curve
34:50 Common Stages of Change
37:07 Change Leadership Strategies
Brief Tour of RDG’s Awesome Intranet
38:48 Home Page
40:10 Project Directory/Profiles
41:25 Office
42:12 Employee Directory/Profiles
43:13 Technology
44:02 Integrating Custom Data
44:38 Search Capabilities
45:30 Search Optimization
46:58 Mobile App
Post Launch
47:38 Increased Posts and Engagement
48:36 Quarterly Reviews with KA
49:20 Lessons Learned
50:06 Supporting RDG Business Strategies
51:20 Takeaways
Q+A
51:36 Q: It appears that the team is top down and admin heavy, have you involved people from the front lines?
52:35 Q: How do you engage the rest of your community?
53:30 Q: What is the reception when you share underperforming search term data?
About Office Hours
Office Hours is 60 minutes of news, stories, and Q+A with Susan, Sarah, Chris, Zucu, and special guests from the KA Advance community. You can watch recordings of past Office Hours webinars here.
