Featured Guests
Katie Robinson, Chief Marketing Officer
Webinar Summary
We are pleased to share this Intranet Tour of F.R.A.N.K., LS3P’s Synthesis 6 intranet. Our tour guide will be Katie Robinson, LS3P’s Chief Marketing Officer.
When LS3P’s old intranet reached its end of life, they chose to replatform on Synthesis because it was built specifically for AEC firms and would integrate seamlessly with their existing Deltek and OpenAsset solutions.
Today, their new intranet features 5 knowledge communities, hundreds of reorganized pages & documents, 170+ employee-generated posts, and 13,000+ project profiles. Employees are using it daily to stay up to date on firm news and find the information they need to do their jobs.
Employee feedback has been simple: “Thank you! This is what we needed.”
In this Intranet Tour, Katie will share:
A high-level tour of F.R.A.N.K.
Key roles and responsibilities that made the implementation a success
Critical implementation moments and lessons learned
Enjoy!
Webinar Timeline
INTRODUCTION
00:00 Welcome and Speaker Introduction
01:50 Firm Introduction
PREPARATION + LAUNCH
03:00 Pre-Synthesis
05:30 Synthesis Features
06:30 The Team + Collaboration
08:00 Building Anticipation
10:08 Launch
10:45 Post-Launch Analytics + Feedback
INTRANET TOUR
12:20 Home Page
13:45 Navigation Overview
17:45 Content Editors Sub-Community
18:50 F.R.A.N.K. 101
19:48 Community Format Standards
22:04 Guides
23:00 Smart Navigation Blocks
23:45 Employee Directory + Profiles
25:44 #TeamNews Section
Q+A
26:50 Q: How do you generate and manage the skills section in bios?
27:45 Q: How does the support ticket pop-up work?
28:37 Q: How many staff helped with the initial build-out vs maintenance?
30:55 Q: How customizable is Synthesis by non-developer staff?
32:40 Q: Did you integrate Power BI and OpenAsset into Synthesis or just Vantagepoint?
35:04 Q: What goes on Teams vs F.R.A.N.K.? How did you communicate that message?
39:10 Q: How do you maintain high engagement?
43:05 Q: How do you train staff on F.R.A.N.K.?
