Introducing Synthesis Responsive

We’re excited to announce Synthesis Responsive is now available in all Synthesis 6 environments. The release of Synthesis Responsive means all end user facing content and tools are fully available on mobile phones and tablets, as well as desktop and laptop screens of all sizes.

You can access Synthesis 6 on a phone or tablet using the same URL you are currently using on your desktop or laptop.

Enjoy!

PRODUCT UPDATE | Summer 2023

We’re really excited about the future of Synthesis and want to share what’s in progress with you. This 7-minute video will provide an overview of what we’re currently building, designing, and researching, including:

• Unanet AE ERP + Additional ERP/CRM Integrations

• Mobile/Responsive Updates

• Post Analytics + Content Optimization

• Video Captions + Transcriptions, Dark Mode, and General Accessibility Updates

• Synthesis LMS

• Next Generation Search + AI

• Search Analytics

• SOC 2 Type 2 Security Compliance

We hope our roadmap reflects your intranet hopes and dreams. As always, our roadmap is completely driven by the KA Community, so please keep the questions, feedback, and ideas coming to support@knowledge-architecture.com.

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Accessing the Synthesis Product Roadmap

You have two ways to access the Synthesis Product Roadmap:

1. Via our website. You can find the Synthesis Product Roadmap under the Support tab on knowledge-architecture.com.

2. Via the Synthesis 6 Help Menu. A link to the Synthesis Product Roadmap can be found in the Synthesis 6 Help Menu.

SAVE THE DATE | KA Connect 2024

We’re excited to announce the return of KA Connect, our annual knowledge management conference for the AEC industry.

KA Connect 2024 will take place at the Sundance Mountain Resort in Sundance, Utah from August 13th to August 16th, 2024.

We envision KA Connect 2024 as being “half conference, half camp,” with general sessions in the mornings, and a choose-your-own-adventure program comprised of breakout sessions, intranet tours, outdoor activities, and plenty of unstructured time to connect, reflect, and recharge in the afternoons.

Sundance’s location at 6,100 feet in the north fork of Provo Canyon will provide an inspiring backdrop for you to learn from and with your fellow KA Community members. 

Our program will focus on sharing strategies and best practices for using knowledge management, internal communications, learning + development, and intranet programs to help your AEC firm evolve and grow.

Early registration will open this fall. 

If you’ve got ideas or thoughts to share about KA Connect 2024, please send them our way. 

Save the date!

Introducing Zendesk Help Center Integration

We built this integration because several of our clients have created Information Technology and/or Design Technology articles in their Zendesk Help Centers. They want those articles to appear when their end users go to create new support tickets or to be available in Zendesk Chat.

That said, our clients using Zendesk would also like for that content to be available in Synthesis Search. Our intention with this integration is to give our clients using Zendesk the best of both worlds.

Once enabled, Synthesis will index articles in your Zendesk Help Center and return them in Synthesis Search Results as External Links.

If you’d like to integrate your Synthesis 6 Intranet with your Zendesk Help Center, just reach out to us at support@knowledge-architecture.com and we’ll get you started.

Enjoy!

Launching Synthesis 6 Beta

We are very excited to announce Knowledge Architecture is right on schedule with Synthesis 6 and will be launching into beta next week!

Beta will be rolled out in three phases, with a different focus during each phase:

• Beta 1: Essential Content and Information Architecture

• Beta 2: Internal Communications

• Beta 3: Preparing for General Availability

Beta participants and Knowledge Architecture will collaborate to reach general availability in the second half of the year with Synthesis 6 in tip-top shape.

Together we will be focusing on four main goals:

• Goal 1: Learn how to create valuable content with Synthesis 6

• Goal 2: Validate and refine product design

• Goal 3: Fix technical bugs

• Goal 4: Improve performance

We will start small and add participants during each beta phase. If you’d like to learn more about the Synthesis 6 beta rollout, please contact your Client Success Manager. We’re looking forward to hearing from you!

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About Synthesis 6

While we have designed Synthesis 6 to continue helping AEC firms find, share, and manage knowledge, we have focused on doing so in a more simplified, intuitive, and cloud-based way.

This video will show you some of the things about Synthesis 6 we’re most excited about.

• Navigating your intranet more easily with the new mega menu, breadcrumb, and navigation block features

• Building pages that are beautiful, fun to create, and easy to maintain with new image and document blocks, page templates, and drag-and-drop functionality

• Authoring, organizing, and managing essential content with the new content outliner, community layouts, and guides

• Managing large collections of knowledge with new grid layouts, saved views, and sorting, filtering, and grouping tools in our reimagined libraries and directories

• Providing brand consistency by customizing colors, fonts, and logos with our new style and branding tools

Podcast Interview: Christopher Parsons on Managing Knowledge & Data for Continued Improvement

Christopher Parsons, our Founder and CEO, was featured in episode 24 of the Practice Disrupted podcast this week.

Practice Disrupted explores “how technology, cultural shifts, and emerging best practices are prompting firm owners to assess their business models and make adjustments in their studios. Each episode features an industry leader, and together our hosts will explore the new frontier of architectural practice.”

The whole series is great and we hope you check it out.