Internal Communications for Practice Area, Department, and Firmwide Initiative Leaders

Is improving internal communications by practice area, department, and/or firmwide initiative leaders a priority for your AEC firm? Great! This page is for you.

Our clients told us that firm leaders would like some examples to help visualize the art of the possible. We answered this call by researching three questions:

  1. What are leaders posting about?

  2. What are some best-in-class post examples?

  3. What makes these posts so great?

Our research culminated in the creation of three slide decks. Each slide deck targets a specific type of leader (practice area, department, or firmwide initiative), and shares common topics, along with example posts and tips for creating great posts. You can find each slide deck below.

Practice Leaders

Department Leaders

Initiative Leaders

Want to learn more?

Of course, there is a lot more to supporting internal communications than sharing a few examples. In fact, our Client Success team has devised an entire playbook that shares best practices that have worked at other AEC firms. If you are not already partnering with your Client Success Manager on your internal communications efforts, we encourage you to reach out by emailing

Announcing our Keynote Speakers for KA Connect 2019

Jim Harter  KA Connect 2019 Headshot.png

How to Design an Exceptional Employee Experience
Jim Harter, Gallup

Jim Harter, Ph.D., is Chief Scientist of Workplace Management and Well-Being for Gallup's workplace management practice. In his KA Connect 2019 keynote talk, Dr. Harter will discuss Gallup's latest research on the employee experience, from attraction to exit, and what it takes to build an exceptional culture and employment brand that matches the expectations of the new and future workforce.

Dr. Harter is a coauthor of the New York Times bestseller 12: The Elements of Great Managing, an exploration of the 12 crucial elements for creating and harnessing employee engagement. His book, the New York Times and Wall Street Journal bestseller, Wellbeing: The Five Essential Elements, is based on a global study of what differentiates people who are thriving from those who are not. His research is also featured in First, Break All the Rules: What the World's Greatest Managers Do Differently, the book that proves the link between employee opinions and productivity, profit, customer satisfaction, and the rate of turnover

He is the primary researcher and author of the first large-scale, multi-organization study to investigate the relationships between work-unit employee engagement and business results. Updated periodically, this study currently covers 82,000 business units and includes 1.8 million employees in 230 organizations, across 49 industries, and in 73 countries. His work has appeared in many publications, including Harvard Business Review, The New York Times, The Wall Street Journal, Fast Company, TIME Magazine, and in academic articles and book chapters. 

Since joining Gallup in 1985, Dr. Harter has authored or coauthored more than 1,000 research studies for organizations on employee engagement and talent and on topics in applied psychology and well-being. His specialties include psychological measurement and estimating the economic impact of management initiatives.

Kathryn Whitenton KA Connect 2019 Headshot.png

Design Better Intranets through User-Centered Design
Kathryn Whitenton, Nielsen Norman Group

The first step toward a successful intranet is making your firm's essential content easily accessible. If your employees cannot find your firm's standards, best practices, checklists, templates, and policies, they might as well not exist. Unfortunately, many intranets are designed by committee, without being tested and validated by end users, often resulting in confusing navigation and organizational structures.

The solution is to leverage the insights of your employees through user-centered research and design methods when developing the information architecture for your intranet. This talk will explain exactly how you can incorporate proven methods for understanding user expectations into your intranet's design. Learn how intranet teams have used simple techniques (such as usability testing and card sorting) to create great employee experiences.

Kathryn Whitenton is the Director of Digital Strategy at Nielsen Norman Group, a firm which is recognized around the world as a leader in the field of user experience for more than 20 years. Kathryn consults with clients to evaluate and improve designs for both consumer-oriented systems and for large intranets, from Fortune 500 industry leaders to small startups, in diverse industries including finance, professional services, health care, media, technology, and telecommunications.


Register Early for KA Connect 2019

KA Connect 2019 will take place at San Francisco's Yerba Buena Center for the Arts on April 30 and May 1, 2019. We'll be pulling together the program for next year's conference over the next several months.

Take advantage of early registration pricing while we plan. 

KA Connect 2019 Conference Theme

Elevating the Employee Experience

KA Connect 2019, our tenth annual knowledge management conference for the AEC industry, will take place at San Francisco's Yerba Buena Center for the Arts on April 30th and May 1st, 2019.

The theme of KA Connect 2019 will be "Elevating the Employee Experience."

New technologies, cultural and demographic shifts, and a booming economy are giving AEC firms the opportunity to redesign the way they attract, engage, and develop employees. Industry leaders will share their insights and experiences in inspiring talks, case studies, and interviews. You will learn how knowledge management can help you elevate the employee experience at your firm.

This year’s conference will focus on the following knowledge management program elements:

KA Connect 2019 Block Web.jpg

Attendees will have ample time to network and collaborate with their peers in breakout groups.

If you are passionate about making your AEC firm a great(er) place to work, this is the conference for you.

We hope you'll join us.