How to Design an Exceptional Employee Experience
Jim Harter, Gallup
Jim Harter, Ph.D., is Chief Scientist of Workplace Management and Well-Being for Gallup's workplace management practice. In his KA Connect 2019 keynote talk, Dr. Harter will discuss Gallup's latest research on the employee experience, from attraction to exit, and what it takes to build an exceptional culture and employment brand that matches the expectations of the new and future workforce.
Dr. Harter is a coauthor of the New York Times bestseller 12: The Elements of Great Managing, an exploration of the 12 crucial elements for creating and harnessing employee engagement. His book, the New York Times and Wall Street Journal bestseller, Wellbeing: The Five Essential Elements, is based on a global study of what differentiates people who are thriving from those who are not. His research is also featured in First, Break All the Rules: What the World's Greatest Managers Do Differently, the book that proves the link between employee opinions and productivity, profit, customer satisfaction, and the rate of turnover
He is the primary researcher and author of the first large-scale, multi-organization study to investigate the relationships between work-unit employee engagement and business results. Updated periodically, this study currently covers 82,000 business units and includes 1.8 million employees in 230 organizations, across 49 industries, and in 73 countries. His work has appeared in many publications, including Harvard Business Review, The New York Times, The Wall Street Journal, Fast Company, TIME Magazine, and in academic articles and book chapters.
Since joining Gallup in 1985, Dr. Harter has authored or coauthored more than 1,000 research studies for organizations on employee engagement and talent and on topics in applied psychology and well-being. His specialties include psychological measurement and estimating the economic impact of management initiatives.
Design Better Intranets through User-Centered Design
Kathryn Whitenton, Nielsen Norman Group
The first step toward a successful intranet is making your firm's essential content easily accessible. If your employees cannot find your firm's standards, best practices, checklists, templates, and policies, they might as well not exist. Unfortunately, many intranets are designed by committee, without being tested and validated by end users, often resulting in confusing navigation and organizational structures.
The solution is to leverage the insights of your employees through user-centered research and design methods when developing the information architecture for your intranet. This talk will explain exactly how you can incorporate proven methods for understanding user expectations into your intranet's design. Learn how intranet teams have used simple techniques (such as usability testing and card sorting) to create great employee experiences.
Kathryn Whitenton is the Director of Digital Strategy at Nielsen Norman Group, a firm which is recognized around the world as a leader in the field of user experience for more than 20 years. Kathryn consults with clients to evaluate and improve designs for both consumer-oriented systems and for large intranets, from Fortune 500 industry leaders to small startups, in diverse industries including finance, professional services, health care, media, technology, and telecommunications.
Register Early for KA Connect 2019
KA Connect 2019 will take place at San Francisco's Yerba Buena Center for the Arts on April 30 and May 1, 2019. We'll be pulling together the program for next year's conference over the next several months.
Take advantage of early registration pricing while we plan.