In this session, Nicole Chavas, Chief Operating Officer at Greenprint Partners, shares how her team is taking a clean-sheet approach to designing work in the AI era. At a 35-person firm without dedicated knowledge management or L&D teams, AI is becoming a core teammate embedded directly into how work gets done.
Rather than layering AI into existing processes, Nicole is rethinking those processes entirely, starting from a challenge most growing firms share: the people who hold the knowledge the firm needs are often not the same people doing the work that needs it. Institutional memory, market awareness, process expertise and client relationships live in different heads, and getting them into the right conversation at the right time is harder than it sounds.
Three principles are guiding Greenprint's approach: redesign the work instead of retrofitting what already exists, foster human connection where it matters most, and use AI to elevate implicit knowledge into repeatable processes.
Nicole will walk through two parallel efforts. The first reimagines the pursuit process — from how the firm surfaces and evaluates opportunities to how it develops the content that wins them — using AI to draw on institutional knowledge rather than reinvent it each time. The second builds a learning and development pipeline from scratch, capturing expertise through structured interviews with subject matter experts, then using AI to transform those conversations into scalable learning content.
She'll also explore what it takes to shift mindsets across a firm, and why the emerging KM function may sit at the intersection of strategy and operations, bridging the "why we do things" with the "how we do things" and making sure the organization's collective knowledge is greater than what any one person carries.
This 60-minute webinar will take place on Tuesday, October 6th at 9 AM PDT.
We hope to see you there.
Featured Guest
Nicole Chavas, Chief Operating Officer, Greenprint Partners
Nicole is President & COO of Greenprint Partners, a Chicago-based urban planning, civil engineering and landscape architecture firm. In leading all aspects of firm operations, she brings a passion for rallying resources, talent and partnerships to scale sustainable infrastructure—a passion that has informed her approach to team leadership and company growth since 2014. Nicole's love of learning is inherent in every initiative she leads. Whether it’s spearheading a proposal, accelerating adoption of a new knowledge management system or recruiting and onboarding employees, she is committed to transparency, collaboration and continuous learning every step of the way.
Moderator
Christopher Parsons, Founder and CEO, Knowledge Architecture
As Founder and CEO of Knowledge Architecture, Christopher is responsible for product design, marketing strategy, and organizational health. He is also the executive producer of KA Connect, our annual knowledge management conference for the AEC industry. Christopher is the author of Smarter by Design, a bi-weekly newsletter exploring how leading AEC firms manage information, share knowledge, and build learning organizations. He has been a technology leader in the AEC industry since 2002, including serving as Chief Information Officer for Steinberg Architects and Information Technology Director for SMWM (now Perkins+Will).