Andrew Trickett of Arup at KA Connect 2013. 02:07 KM Aim #1: Reduce Time Spent Searching For and Gathering Information 02:44 Measure of Success: “Improved Profitability. Happier Employees. Less Divorce.” 03:39 KM Aim #2: Knowledge Reuse 03:41 “Why are you gathering Knowledge if you aren’t going to use it?” 04:09 Every Knowledge Manager needs to be able to answer the question “What’s In It For Me?” 04:28 The Relationship between Knowledge Management and Technology Tools 05:09 KM Aim #3: Conducting Knowledge Reviews While Projects Are Still Active 06:05 KM Aim #4: Improving Skills Networks (Communities of Practice) 07:00 “Forums are the crown jewel of any knowledge management system.” 07:20 Forum Example: Answers to a Question from Around the World in Less than 24 Hours 08:02 “When the call comes, the people of Arup, no matter how senior they are, rally around to help a colleague who asks a question on this forum. It’s because of our sharing culture.” 09:10 KM Program Element #1: Arup People 11:37 Arup People Example: The Unknown Expert 50 Yards Away 12:30 KM Program Element #2: Knowledge Reviews 12:40 “Knowledge Reviews help us capture value stories, provide learning opportunities, and continuously improve the business." 13:21 “People want to share their knowledge because they want to help colleagues. I call it reciprocal altruism.” 13:58 “People remember people who help.” 14:20 “Trust is the killer of knowledge sharing.” 14:25 Advice for Conducting Knowledge Reviews 15:50 “I ask the daft question, the simple question, because I know no better. But sometimes out of that simple question can come massive insights.” 16:10 Tip #1: “Focus on the positive — say, ‘Areas for Improvement vs. Errors.’” 16:57 Tip #2: “Capture the experience, not the document.” 17:20 Tip #3: “Be interested and be curious.” 18:21 Structuring KM: The Importance of Knowledge Enthusiasts and Knowledge Activists 19:16 “A Knowledge Manager has to be talking to people and building connections. Without connections, you’re just somebody sitting there taking e-mails.” 19:51 “You have to be an evangelist, but you have to be realistic. Half an hour of knowledge sharing is better than nothing.” 20:15 “Curiosity is not something that’s lost with age, it’s lost through our organizations. If our organizations are not encouraging us to be curious, what are we doing?” 21:15 What does success look like? 21:18 “Making sure the information is in the right place at the right time for people.” 21:45 “Your duty as a manager is to leave the business better than you found it. The best way to do this is by acting as coaches of growth and learning — you can encourage people to share knowledge, you can set the standard.” 22:54 “I know when I go home if somebody has said to me, ‘I managed to do the job 5 minutes quicker, I walk out like I’m on air.” 24:43 “If you want your organization to survive, you need to get on board with Knowledge Management. It isn’t a fad anymore. This is your bottom line.”