In this episode of Welcome to KM 3.0, we talk with Todd Henderson—Director of Practice Improvement at Boulder Associates—about how one of the most inventive thinkers in our community is using AI, structured inquiry, and thoughtful experimentation to reshape how knowledge flows inside an expert-driven firm.
Todd takes us inside a series of real-world practices: from building a repeatable “conversation-to-content” pipeline that makes it effortless for subject matter experts to share what they know, to designing a medical planning accelerator that surfaces hidden assumptions, closes knowledge gaps, and strengthens a critical area of practice.
We also explore some of Todd’s more experimental work—building lightweight role-play scenarios to help teams practice difficult client interactions, designing short internal “med talks” to spread tacit expertise, and prototyping ways to use AI during medical planning interviews without losing the human nuance that matters most.
This episode is rich with practical ideas: how to extract high-value insight from busy experts; why interviewing novices reveals blind spots an organization can’t see from the top; and what it looks like to treat AI as a thinking partner—not a replacement, but a tool that sharpens inquiry, surfaces missing knowledge, and helps teams build a more resilient understanding of their work.
If you’re interested in designing learning organizations, exploring how experimentation can reshape learning inside AEC firms, or understanding how AI can help teams think more clearly—this episode is for you.
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About the Welcome to KM 3.0 Series
Knowledge Management has always evolved alongside technology. Today, powered by AI, a new golden era of KM is emerging — KM 3.0.
In this limited series produced by Christopher Parsons, CEO and Founder of Knowledge Architecture and Evan Troxel, host of the TRXL Podcast, we’ll profile a range of firms—each with a distinct approach to knowledge management. From program structure to measurable impact, we’ll explore how AEC firms are using knowledge management to get smarter in an AI-driven world.
You’ll hear from a CEO, a marketing director, a technology leader, a sustainability expert, and a dedicated knowledge manager. Each will bring a different lens—showing us how knowledge leadership can emerge from different corners of an organization and take shape in distinct ways.
In every episode, we’ll aim to get to the heart of how AEC knowledge management functions in practice—what’s working, what’s changing, and what’s next.
About the TRXL Podcast
The TRXL podcast is a leading voice at the intersection of architecture and emerging technology, hosted by Evan Troxel. Each episode features thoughtful conversations with architects, technologists, and industry leaders who are shaping the future of the built environment. With a focus on innovation, practice, and the people behind the work, TRXL offers listeners an inside look at how architecture is evolving—one insight at a time.
In addition to the free weekly show, TRXL+ offers an extended experience with bonus content, early access, behind-the-scenes commentary for subscribers who want to go deeper, ad-free episodes, and the Leadership Edge newsletter. You can explore the full archive and learn more about TRXL+ at https://trxl.co.