Todd Henderson and James Lenhart
For years, Boulder Associates collected 'lessons learned' and clung to the hope that doing so would keep us from repeating mistakes. Nope! Recently, however, we seem to have cracked the code and developed an effective system that gives lessons learned the thing we lacked all along: delivery into a design team's awareness at the right time to be helpful.
Todd is a principal at Boulder Associates, leads their San Francisco office, and has over 20 years of healthcare design experience. An advocate and innovator of lean design within his company's culture and beyond, Todd is also currently fascinated by Agile, Knowledge Management, microcontrollers, pickling, and homemade cocktail bitters.
James is a principal and Director of Operations at Boulder Associates, overseeing quality, staffing, and standardization across the five-office enterprise from its Boulder, Colorado headquarters. With over 25 years of healthcare design experience, James leads some of BA's most challenging projects while finding time to support an interest in baseball that some (Todd) find excessive.
Christopher Parsons of Knowledge Architecture interviews Todd Henderson and James Lenhart of Boulder Associates at KA Connect 2018.