Amy Starling Rampy, Senior Associate
Adrianne Kartachack, Intern
This Office Hours webinar features Amy Starling Rampy, Senior Associate, and Adrianne Kartachak, Intern at TBG Partners, sharing their story on how they boosted Practice community engagement, with additional input from technical expert Bryan Padgham, Senior Associate.
You’ll learn how TBG:
Surfaced key technical practice content into infographic posts and wiki pages
Significantly increased Practice community views & users in just two short months
Leveraged an intern to support their intranet
If you only have a few minutes, we recommend jumping to two highlights: Recipe for Success (7:41) and What Happened Next (13:36).
02:54 Amy Starling Rampy and Adrianne Kartachak at TBG Partners
04:10 TBG and the Roux
Setting TBG’s Essential Content Goals
05:11 Connecting with the Experts
05:55 Gathering Data: One-on-One Knowledge Mapping Exercise
Recipe for Success
07:41 Finding the Right Intern
09:55 Setting the Intern up for Success
10:58 Connecting with “Knowledge Keeper” Bryan Padgham and TBG University
11:36 Finding a Framework for Practice-Related Content
12:14 Removing Barriers to Momentum
What Happened Next
13:36 What Happened Next
14:10 Campaign Precedent: Idea Lab
14:31 Campaign: Material Mondays
15:08 Material Monday infographic
15:39 Converting Roux “Homepagers”
16:11 Creating a Useable Knowledge Base
18:19 Practice Community Content
18:46 People Community Content
19:19 Roux Roadshow: Sharing updates in person at each office
20:26 Measuring the Results
24:31 What Worked?
28:36 What app was used for the infographics?
29:10 Tell us about your process for working together?
31:13 Has Bryan noticed an impact on his inquiry load?
33:23 Reference Library: Design Tool Resources show and tell
34:44 What is your new employee onboarding process for the Roux?
37:14 ...and for Technical Essential Content?
38:53 Managing a large and complicated knowledge transfer process
41:59 How do you elicit employee feedback?
43:27 What’s Next for TBG and The Roux?
About Office Hours
Office Hours is 60 minutes of news, stories, and Q+A with Susan, Chris, Zucu, and special guests from the KA Advance community. You can watch recordings of past Office Hours webinars here.