Jennifer Stutts, Vice President of Communications, Marketing & Strategy
This Office Hours webinar features Jennifer Stutts, Vice President of Communications, Marketing & Strategy, sharing her team’s methods for curating and creating a clear path to essential content during the launch of RS&H’s new intranet.
You’ll learn how RS&H:
Transitioned their intranet from organizational structure to user functionality
Engaged individuals, focus groups, and leaders in their planning process
Created clear paths to essential content
If you only have a few minutes, we recommend jumping to (30:16) for A Closer Look: RS&H Life Community.
01:14 In Development: Video
01:53 In R+D: GIFs
02:22 In R+D: Synthesis 6
02:42 In Beta: Post Analytics
03:43 In R+D: Deltek for Professional Services (DPS) 2.0
05:00 Upcoming Synthesis Workshops [Registration]
06:16 LinkedIn Highlight: Conference Room Directory / Phone Extensions
06:16 LinkedIn Highlight: Intranet/Communications Policy
08:00 Introduction: Jennifer Stutts at RS&H
Keep It Simple: Clear Paths to Essential Content
09:30 Introduction: “The Intranet We’ve All Been Asking For”
11:07 Our Criteria for the New Intranet
12:04 The Old, Overstuffed Intranet
Creating a Clear Path Starts with a Roadmap
13:43 Four Steps to Building a Roadmap
14:15 1. Audit Your Content
15:42 2. Focus on Your Users
16:24 ...Examining the existing organizational structure
18:14 ...Shifting to User Functionality
18:52 ...Assigning Contents to Communities/Buckets
20:17 3. Engage Your Stakeholders
21:43 ...Focus Groups
25:20 ...Leader Meetings
26:46 4. Simplify Your Design
27:29 “Decision Simplicity”
29:16 Snapshot: Keeping the Home Page Simple
30:16 A Closer Look: RS&H Life Community
33:04 Post-Launch Feedback
33:40 Positive Feedback
34:34 Critical Feedback
36:00 Responding to Feedback: Evolution of Page Design
37:38 Ongoing Improvement
39:22 Bonus: Awesome KA Photoshop Scene!
40:00 How hard was the shift from organizational structure to user functionality?
42:51 How did you use your executive sponsor in the process?
43:36 What were you looking at changing or adjusting in terms of associate/user functionality?
48:20 Onboarding for content managers?
48:27 What advice would you give yourself and your team a year ago?
49:48 What are your top priorities when revisiting/maintaining content?
52:20 What’s your favorite part of working with Blaze?
About Office Hours
Office Hours is 60 minutes of news, stories, and Q+A with Susan, Chris, Zucu, and special guests from the KA Advance community. You can watch recordings of past Office Hours webinars here.