Krista Doeding, Business Systems Manager
This month we were joined by Krista Doeding, Business Systems Manager at Moffatt & Nichol.
If you only have a few minutes, we recommend jumping to 5:50 for an introduction to Krista, which is followed by stories of her experience launching Synthesis and engaging employees to use the platform.
00:36 Office Hours Overview and Announcements
01:50 KA Connect 2016 Conference: Building a Knowledge Management Program
02:58 Synthesis Workshop :: San Francisco Program Overview
03:39 New posts on the KA Advance LinkedIn community
05:50 Introducing Krista Doeding, Business Systems Manager at Moffatt & Nichol
06:48 Overview and History of Moffatt and Nichol
07:50 “I am Synthesis”
10:07 Introduction to Bob, Moffatt & Nichol’s Synthesis Intranet
11:06 “Ask Bob” has become a part of M&N’s knowledge-sharing culture.
13:26 Engineering the Launch and Squeezing the Middle Concepts
13:32 Who is Bob and how did you come up with the name?
15:39 Synthesis Implementation Approach
18:20 Implementation Lessons Learned
20:57 How Krista “squeezed the middle” to engage to a diverse group of employees.
23:50 “Bob Stalkers”: Employees that lurk on Bob.
24:50 What advice would you give to someone that may not have an executive title in order to get key leadership more active on Synthesis?
27:23 How did you get more experienced employees group to post on Bob?
29:56 Engineers do share knowledge, but differently than architects.
32:25 Liking things matters. Validating is important to the culture.
36:13 The organization of the site and high-level architecture of Bob.
41:49 Could you tell us about the new communities you’re launching and what that process has been like?
41:50 How did you develop new communities and formalize the rollout a the Quality Management program company-wide on Bob?
45:15 Search First: Launching on Synthesis 5, the pros and cons and what was learned along the way.
48:16 Synthesis Search Optimization and what Krista has learned from taking part in the search beta group.
51:37 Could you walk us through the resume update process?
53:40 Information Hygiene: Adding and removing old or no longer relevant content on Bob.
About Office Hours
Office Hours is 60 minutes of news, stories, and Q+A with Susan, Chris, Zucu, and special guests from the KA Advance community. You can watch recordings of past Office Hours webinars here.