Susan Strom, Director of Client Success
Christopher Parsons, Founder and CEO
This month Chris talked us through our Synthesis Product Roadmap with demonstrations of new features along the way.
If you only have a few minutes, we recommend jumping to 14:50 for a demo of Synthesis Search Optimization and 35:00 for the sharing related features that we’ve got on deck for Synthesis 5.3.
0:30 KA Connect 2016 Conference Videos Now Available
1:10 KA Connect 2017 :: Registration is Open
2:30 Fall 2016 Synthesis Workshop :: Registration is Open
4:00 New posts on the KA Advance LinkedIn Group
7:35 Product Roadmap Introduction
7:55 Knowledge Architecture’s Mission
10:10 Product Roadmap at a Glance
10:45 Synthesis 5.1.5 / Performance + Reliability
12:30 Synthesis 5.2 / Search Optimization
14:50 Demo of Synthesis Search Optimization
15:15 Introduction to Search Score
16:40 Introduction to Top Performing, Underperforming, and Zero Results Search Terms Results
17:10 Introduction to the Search Terms Tab
18:10 Sometimes the results are so informative that people don’t have click on anything, how does that impact the term’s score?
19:O0 Term Detail Page and the Difference Between a Session and a Search
23:00 Introduction to Best Bets
24:35 Introduction to the Testing Tab
26:30 Introduction to Synonyms
27:38 When setting up Preferred Terms and Synonyms, does it matter which term you put on the Preferred side v. the Synonym side?
30:10 Introduction to Benchmarking
32:10 Shout out to Drew Wiberg’s KA Connect 2016 talk “Building Knowledge Strategies with Search Data”
32:50 In Synthesis Search Optimization, can we see who initiated the search session?
34:15 When will Synthesis Search Optimization be available?
35:00 Synthesis 5.3 / Sharemageddon
40:50 When will 5.3 be available?
41:35 Synthesis 5.x / TBD
About Office Hours
Office Hours is 60 minutes of news, stories, and Q+A with Susan, Chris, Zucu, and special guests from the KA Advance community. You can watch recordings of past Office Hours webinars here.
Next Office Hours on Thursday, July 21
Registration is now open for the next KA Advance Office Hours on Thursday, June 21st at 11 AM PST