Neil Gammon, Madison Office Electrical Department Head, Affiliated Engineers
Our March 2018 Office Hours featured Neil Gammon, the Electrical Department Head in Affiliated Engineers (AEI)'s Madison Office. Neil and the Electrical Department at AEI have developed a series of successful strategies and tactics for sharing lessons learned and managing technical content using Synthesis.
In this webinar, Neil shared successful practices, including:
- Identifying and sharing lessons learned via technical discipline meetings and intranet discussions
- Organizing technical content on Synthesis
- Managing Company Wide Teams and coordinating Community Managers
If you only have a few minutes, we recommend jumping to two highlights: Setting the Stage for Lessons Learned at AEI (14:25) and Managing Technical Content on Fil, AEI’s Synthesis Intranet (32:40).
01:20 Office Hours Recording: Launching Synthesis @RS&H
01:55 KA Advance LinkedIn Group Highlights
03:05 KA Connect 2018 & Synthesis Workshop San Francisco Registration
09:00 Introduction: Neil Gammon @ AEI
10:25 AEI Background
14:25 Setting the Stage for Lessons Learned at AEI
14:25 … Put Meetings on The Calendar
16:45 … Set Expectations
17:30 … Identify a Note Taker
18:00 … Keep the Mood Light
19:00 … Having a Rolling Agenda
21:30 … Sample Meeting Agenda + Notes
22:50 … Sharing Lessons Learned Notes on Fil
25:00 … Spontaneous Lessons Learned
26:00 Background on Lessons Learned at AEI
27:55 If you could go back in time to the beginning of this program in 2011, what advice would you give yourself & your team?
29:45 What are the biggest changes to the structure of the lessons learned program since 2011?
31:30 The Future of Lessons Learned at AEI
32:40 Managing Technical Content on Fil
32:50 … Finding the Time
36:00 … Master Specs
37:00 … Master Detail Library
37:20 … Discipline Specific Tools
38:15 Roles and Responsibilities
38:15 … Company Wide Team Leader’s Role
40:00 … Company Wide Team Leader Gatherings
41:30 … Community Manager’s Role
43:50 … How do lessons learned fit in the with the Company Wide Team and Community Manager roles?
45:40 Keeping the Right People Informed on Relevant Conversations
48:40 What’s Next:
48:40 … Building Lessons Learned Pages
49:00 … Tech Talks
52:00 … Updating Master Specs
54:30 What do you wish you knew about being a community manager when you started?
56:45 What do you like the most about being a community manager and doing this knowledge management work?
About Office Hours
Office Hours is 60 minutes of news, stories, and Q+A with Susan, Chris, Zucu, and special guests from the KA Advance community. You can watch recordings of past Office Hours webinars here.