Ellen Bensky, Principal
Sherry Lay, Graphic Designer
Stephanie Tse, Project Administrator
About a year ago, Turner Fleischer faced a tough reality: they were rapidly hiring, but new employees had few written resources to reference. Turner Fleischer responded with a systematic and democratic approach to creating and publishing essential content.
In this webinar, you’ll learn how they:
- Captured top-down and bottom-up insight into what essential content was needed
- Delegated content creation
- Made content easy to find
- Solicited feedback from both management and staff
- Measured their success
If you only have a few minutes, we recommend jumping to two highlights: Taking a Bottom Up Approach to Essential Content (23:39) and the Intranet Tour (39:55).
1:30 KA Connect 2018 Dates & Early Registration
2:57 Synthesis Workshops Dates, Registration, and Survey
4:14 KA Advance LinkedIn Group Highlights
6:40 Product Update
19:00 Turner Fleischer on Tackling Essential Content
20:28 Growth: The “Good” Problem
21:14 The Solution: Newton (a new intranet)!
22:09 How do we approach choosing a core team?
23:39 Taking a Bottom Up Approach to Essential Content
25:04 Focus Group Report
27:06 Which communities do we need and who should Champion & Sponsor?
29:21 How do we define Essential Content in our Firm?
30:45 Organizing Essential Content on Newton
33:52 Soliciting Feedback Before Go-Live
36:50 How much time/energy did it take to create the 489 wiki pages that were part of your go-live?
39:55 Intranet Tour: Intranet Training Materials (Newton’s Laws)
41:37 Intranet Tour: Why is some page text blue, some green, and some black?
42:35 Intranet Tour: Employee Manual
45:30 Intranet Tour: Practice Standards and Procedures
48:00 Intranet Tour: Learning and Development
49:58 Intranet Tour: Why put content on wiki pages instead of in documents?
50:45 Intranet Tour: Are you using a custom web part for the Learning community calendar?
54:00 Intranet Tour: How did you come up with the name Newton?
About Office Hours
Office Hours is 60 minutes of news, stories, and Q+A with Susan, Chris, Zucu, and special guests from the KA Advance community. You can watch recordings of past Office Hours webinars here.